Core/Commands: Added '.ticket reset' for resetting ticket-id counter. Author: Bizzy

sql/updates/world/2011_10_04_00_world_trinity_string.sql

@@ -0,0 +1,4 @@
+DELETE FROM `trinity_string` WHERE `entry` IN(2027,2028);
+INSERT INTO `trinity_string` (`entry`, `content_default`) VALUES 
+('2027', 'There are pending open tickets, please close them first!'),
+('2028', 'All closed tickets were deleted and counter is reseted to |cffff00ff 1|r');

sql/updates/world/2011_10_04_01_world_command.sql

@@ -0,0 +1,3 @@
+DELETE FROM `command` WHERE `name` = 'ticket reset';
+INSERT INTO `command` (`name`, `security`, `help`) VALUES 
+('ticket reset', 3, 'Syntax: .ticket reset\nRemoves all closed tickets and resets the counter, if no pending open tickets are existing.');

src/server/game/Chat/Chat.cpp

@@ -318,6 +318,7 @@ ChatCommand* ChatHandler::getCommandTable()
         { "closedlist",     SEC_MODERATOR,      false, OldHandler<&ChatHandler::HandleGMTicketListClosedCommand>,       "", NULL },
         { "escalatedlist",  SEC_GAMEMASTER,     false, OldHandler<&ChatHandler::HandleGMTicketListEscalatedCommand>,    "", NULL },
         { "delete",         SEC_ADMINISTRATOR,  false, OldHandler<&ChatHandler::HandleGMTicketDeleteByIdCommand>,       "", NULL },
+        { "reset",          SEC_ADMINISTRATOR,  false, OldHandler<&ChatHandler::HandleGMTicketResetCommand>,            "", NULL },
         { "assign",         SEC_GAMEMASTER,     false, OldHandler<&ChatHandler::HandleGMTicketAssignToCommand>,         "", NULL },
         { "unassign",       SEC_GAMEMASTER,     false, OldHandler<&ChatHandler::HandleGMTicketUnAssignCommand>,         "", NULL },
         { "comment",        SEC_MODERATOR,      false, OldHandler<&ChatHandler::HandleGMTicketCommentCommand>,          "", NULL },

src/server/game/Chat/Chat.h

@@ -317,6 +317,7 @@ class ChatHandler
         bool HandleGMTicketUnAssignCommand(const char* args);
         bool HandleGMTicketCommentCommand(const char* args);
         bool HandleGMTicketDeleteByIdCommand(const char* args);
+        bool HandleGMTicketResetCommand(const char* /* args */);
         bool HandleGMTicketReloadCommand(const char*);
         bool HandleToggleGMTicketSystem(const char* args);
         bool HandleGMTicketEscalateCommand(const char* args);

src/server/game/Chat/Commands/TicketCommands.cpp

@@ -320,6 +320,22 @@ bool ChatHandler::HandleGMTicketDeleteByIdCommand(const char* args)
     return true;
 }
 
+bool ChatHandler::HandleGMTicketResetCommand(const char* /* args */)
+{
+    if (sTicketMgr->GetOpenTicketCount() > 0)
+    {
+        SendSysMessage(LANG_COMMAND_TICKETPENDING);
+        return true;
+    }
+    else
+    {
+        sTicketMgr->ResetTickets();
+        SendSysMessage(LANG_COMMAND_TICKETRESET);
+    }
+
+    return true;
+}
+
 bool ChatHandler::HandleToggleGMTicketSystem(const char* /* args */)
 {
     bool status = !sTicketMgr->GetStatus();

src/server/game/Miscellaneous/Language.h

@@ -911,6 +911,8 @@ enum TrinityStrings
     LANG_COMMAND_TICKETLISTADDCOMMENT   = 2024,
     LANG_COMMAND_TICKETLISTAGECREATE    = 2025,
     LANG_COMMAND_TICKETSHOWESCALATEDLIST = 2026,
+    LANG_COMMAND_TICKETPENDING          = 2027,
+    LANG_COMMAND_TICKETRESET            = 2028,
 
     // Trinity strings                    5000-9999
     LANG_COMMAND_FREEZE                 = 5000,

src/server/game/Tickets/TicketMgr.cpp

@@ -200,6 +200,16 @@ TicketMgr::TicketMgr() : _status(true), _lastTicketId(0), _lastSurveyId(0), _ope
 
 void TicketMgr::Initialize() { SetStatus(sWorld->getBoolConfig(CONFIG_ALLOW_TICKETS)); }
 
+void TicketMgr::ResetTickets()
+{
+    for (GmTicketList::const_iterator itr = _ticketList.begin(); itr != _ticketList.end(); ++itr)
+        if (itr->second->IsClosed())
+            sTicketMgr->RemoveTicket(itr->second->GetId());
+
+    _lastTicketId = 0;
+    CharacterDatabase.PExecute("TRUNCATE TABLE gm_tickets");
+}
+
 void TicketMgr::LoadTickets()
 {
     uint32 oldMSTime = getMSTime();

src/server/game/Tickets/TicketMgr.h

@@ -213,6 +213,7 @@ public:
     uint32 GetNextSurveyID() { return ++_lastSurveyId; }
 
     void Initialize();
+    void ResetTickets();
 
     void ShowList(ChatHandler& handler, bool onlineOnly) const;
     void ShowClosedList(ChatHandler& handler) const;