Rewrite much of the GM ticket system
* Extract storage and manipulation of tickets to TicketMgr (from ObjectMgr) * Extract ticket commands to TicketCommands.cpp * Adds support for sending GM responses and GM surveys. * Fix structure of several ticket-related packets. * Add support for understanding lag reports. * Thanks Zor for some of the packet structures, and Cyrax for some sniffs * Please report any issues encountered via the tracker. --HG-- branch : trunk
This commit is contained in:
silinoron
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/*
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* Copyright (C) 2005-2009 MaNGOS <http://getmangos.com/>
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*
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* Copyright (C) 2008-2010 Trinity <http://www.trinitycore.org/>
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*
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* This program is free software; you can redistribute it and/or modify
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* it under the terms of the GNU General Public License as published by
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* the Free Software Foundation; either version 2 of the License, or
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* (at your option) any later version.
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*
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* This program is distributed in the hope that it will be useful,
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* but WITHOUT ANY WARRANTY; without even the implied warranty of
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* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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* GNU General Public License for more details.
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*
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* You should have received a copy of the GNU General Public License
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* along with this program; if not, write to the Free Software
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* Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
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*/
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#include "Common.h"
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#include "DatabaseEnv.h"
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#include "SQLStorage.h"
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#include "ProgressBar.h"
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#include "Log.h"
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#include "TicketMgr.h"
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#include "WorldPacket.h"
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#include "WorldSession.h"
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TicketMgr::TicketMgr()
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{
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m_GMticketid = 0; // this is initialized in LoadGMTickets() but it's best to be safe
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m_GMSurveyID = 0;
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m_openTickets = 0;
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lastChange = time(NULL);
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status = true;
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}
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uint64 TicketMgr::GenerateGMTicketId()
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{
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return ++m_GMticketid;
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}
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void TicketMgr::LoadGMTickets()
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{
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if (!m_GMTicketList.empty())
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{
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for (GmTicketList::const_iterator itr = m_GMTicketList.begin(); itr != m_GMTicketList.end(); ++itr)
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delete *itr;
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}
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m_GMTicketList.clear();
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m_GMticketid = 0;
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m_openTickets = 0;
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QueryResult_AutoPtr result = CharacterDatabase.Query("SELECT guid, playerGuid, name, message, createtime, map, posX, posY, posZ, timestamp, closed, assignedto, comment, completed, escalated, viewed FROM gm_tickets");
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if (!result)
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{
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barGoLink bar(1);
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bar.step();
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sLog.outString();
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sLog.outString(">> GM Tickets table is empty, no tickets were loaded.");
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return;
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}
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uint16 count = 0;
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barGoLink bar ((*result).GetRowCount());
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GM_Ticket *ticket;
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do
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{
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Field *fields = result->Fetch();
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ticket = new GM_Ticket;
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ticket->guid = fields[0].GetUInt64();
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ticket->playerGuid = fields[1].GetUInt64();
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ticket->name = fields[2].GetCppString();
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ticket->message = fields[3].GetCppString();
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ticket->createtime = fields[4].GetUInt64();
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ticket->map = fields[5].GetUInt32();
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ticket->pos_x = fields[6].GetFloat();
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ticket->pos_y = fields[7].GetFloat();
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ticket->pos_z = fields[8].GetFloat();
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ticket->timestamp = fields[9].GetUInt64();
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ticket->closed = fields[10].GetUInt64();
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if (ticket->closed == 0)
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m_openTickets++;
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ticket->assignedToGM = fields[11].GetUInt64();
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ticket->comment = fields[12].GetCppString();
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ticket->completed = fields[13].GetBool();
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ticket->escalated = fields[14].GetUInt8();
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ticket->viewed = fields[15].GetBool();
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++count;
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bar.step();
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m_GMTicketList.push_back(ticket);
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} while (result->NextRow());
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result = CharacterDatabase.Query("SELECT MAX(guid) from gm_tickets");
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if (result)
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{
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Field *fields = result->Fetch();
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m_GMticketid = fields[0].GetUInt64();
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}
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sLog.outString(">> Loaded %u GM Tickets from the database.", count);
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}
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void TicketMgr::LoadGMSurveys()
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{
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// we don't actually load anything into memory here as there's no reason to
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QueryResult_AutoPtr result = CharacterDatabase.Query("SELECT MAX(surveyid) FROM gm_surveys");
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if (result)
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{
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Field *fields = result->Fetch();
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m_GMSurveyID = fields[0].GetUInt64();
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}
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else
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m_GMSurveyID = 0;
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sLog.outString(">> Loaded GM Survey count from database.");
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}
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void TicketMgr::AddOrUpdateGMTicket(GM_Ticket &ticket, bool create)
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{
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if (create)
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{
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m_GMTicketList.push_back(&ticket);
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if (ticket.closed == 0)
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m_openTickets++;
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}
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_AddOrUpdateGMTicket(ticket);
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}
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void TicketMgr::_AddOrUpdateGMTicket(GM_Ticket &ticket)
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{
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std::string msg(ticket.message), name(ticket.name), comment(ticket.comment);
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CharacterDatabase.escape_string(msg);
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CharacterDatabase.escape_string(name);
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CharacterDatabase.escape_string(comment);
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std::ostringstream ss;
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ss << "REPLACE INTO gm_tickets (guid, playerGuid, name, message, createtime, map, posX, posY, posZ, timestamp, closed, assignedto, comment, completed, escalated, viewed) VALUES (";
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ss << ticket.guid << ", ";
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ss << ticket.playerGuid << ", '";
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ss << name << "', '";
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ss << msg << "', " ;
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ss << ticket.createtime << ", ";
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ss << ticket.map << ", ";
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ss << ticket.pos_x << ", ";
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ss << ticket.pos_y << ", ";
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ss << ticket.pos_z << ", ";
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ss << ticket.timestamp << ", ";
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ss << ticket.closed << ", ";
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ss << ticket.assignedToGM << ", '";
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ss << comment << "', ";
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ss << (ticket.completed ? 1 : 0) << ", ";
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ss << ticket.escalated << ", ";
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ss << (ticket.viewed ? 1 : 0) << ");";
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SQLTransaction trans = CharacterDatabase.BeginTransaction();
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trans->Append(ss.str().c_str());
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CharacterDatabase.CommitTransaction(trans);
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}
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void TicketMgr::RemoveGMTicket(GM_Ticket *ticket, int64 source, bool permanently)
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{
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for (GmTicketList::iterator i = m_GMTicketList.begin(); i != m_GMTicketList.end(); ++i)
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if ((*i)->guid == ticket->guid)
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{
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if (permanently)
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{
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CharacterDatabase.PExecute("DELETE FROM gm_tickets WHERE guid = '%u'", ticket->guid);
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i = m_GMTicketList.erase(i);
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ticket = NULL;
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return;
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}
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(*i)->closed = source;
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if (source != 0)
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m_openTickets--;
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_AddOrUpdateGMTicket(*(*i));
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}
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}
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void TicketMgr::RemoveGMTicket(uint64 ticketGuid, int64 source, bool permanently)
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{
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GM_Ticket *ticket = GetGMTicket(ticketGuid);
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ASSERT(ticket); // hmm
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RemoveGMTicket(ticket, source, permanently);
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}
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@@ -0,0 +1,173 @@
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/*
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* Copyright (C) 2008-2010 Trinity <http://www.trinitycore.org/>
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*
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* This program is free software; you can redistribute it and/or modify
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* it under the terms of the GNU General Public License as published by
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* the Free Software Foundation; either version 2 of the License, or
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* (at your option) any later version.
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*
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* This program is distributed in the hope that it will be useful,
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* but WITHOUT ANY WARRANTY; without even the implied warranty of
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* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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* GNU General Public License for more details.
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*
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* You should have received a copy of the GNU General Public License
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||||
* along with this program; if not, write to the Free Software
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* Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
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*/
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#ifndef _TICKETMGR_H
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#define _TICKETMGR_H
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#include <string>
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#include <ace/Singleton.h>
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#include "Common.h"
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#include "DatabaseEnv.h"
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#include "SQLStorage.h"
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#include "SQLStorageImpl.h"
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// from blizzard lua
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enum GMTicketSystemStatus
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{
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GMTICKET_QUEUE_STATUS_DISABLED = -1,
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GMTICKET_QUEUE_STATUS_ENABLED = 1,
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};
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enum GMTicketStatus
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{
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GMTICKET_STATUS_HASTEXT = 0x06,
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GMTICKET_STATUS_DEFAULT = 0x0A,
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};
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enum GMTicketResponse
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{
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GMTICKET_RESPONSE_FAILURE = 1,
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GMTICKET_RESPONSE_SUCCESS = 2,
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GMTICKET_RESPONSE_TICKET_DELETED = 9,
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};
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// from Blizzard LUA:
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// GMTICKET_ASSIGNEDTOGM_STATUS_NOT_ASSIGNED = 0; -- ticket is not currently assigned to a gm
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// GMTICKET_ASSIGNEDTOGM_STATUS_ASSIGNED = 1; -- ticket is assigned to a normal gm
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// GMTICKET_ASSIGNEDTOGM_STATUS_ESCALATED = 2; -- ticket is in the escalation queue
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// 3 is a custom value and should never actually be sent
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enum GMTicketEscalationStatus
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{
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TICKET_UNASSIGNED = 0,
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TICKET_ASSIGNED = 1,
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TICKET_IN_ESCALATION_QUEUE = 2,
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TICKET_ESCALATED_ASSIGNED = 3,
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};
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// from blizzard lua
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enum GMTicketOpenedByGMStatus
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{
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GMTICKET_OPENEDBYGM_STATUS_NOT_OPENED = 0, // ticket has never been opened by a gm
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GMTICKET_OPENEDBYGM_STATUS_OPENED = 1, // ticket has been opened by a gm
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};
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enum LagReportType
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{
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LAG_REPORT_TYPE_LOOT = 1,
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LAG_REPORT_TYPE_AUCTION_HOUSE = 2,
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LAG_REPORT_TYPE_MAIL = 3,
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LAG_REPORT_TYPE_CHAT = 4,
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LAG_REPORT_TYPE_MOVEMENT = 5,
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LAG_REPORT_TYPE_SPELL = 6
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};
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struct GM_Ticket
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{
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uint64 guid;
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uint64 playerGuid;
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std::string name;
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float pos_x;
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float pos_y;
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float pos_z;
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uint32 map;
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std::string message;
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uint64 createtime;
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uint64 timestamp;
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int64 closed; // 0 = Open, -1 = Console, playerGuid = player abandoned ticket, other = GM who closed it.
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uint64 assignedToGM;
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std::string comment;
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bool completed;
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uint8 escalated;
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bool viewed;
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std::string response;
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};
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typedef std::list<GM_Ticket*> GmTicketList;
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class TicketMgr
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{
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TicketMgr();
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friend class ACE_Singleton<TicketMgr, ACE_Null_Mutex>;
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public:
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void LoadGMTickets();
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void LoadGMSurveys();
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GM_Ticket *GetGMTicket(uint64 ticketGuid)
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{
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for (GmTicketList::const_iterator i = m_GMTicketList.begin(); i != m_GMTicketList.end(); ++i)
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if ((*i) && (*i)->guid == ticketGuid)
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return (*i);
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return NULL;
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}
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GM_Ticket *GetGMTicketByPlayer(uint64 playerGuid)
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{
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for (GmTicketList::const_iterator i = m_GMTicketList.begin(); i != m_GMTicketList.end(); ++i)
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if ((*i) && (*i)->playerGuid == playerGuid && (*i)->closed == 0)
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return (*i);
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return NULL;
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}
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void AddOrUpdateGMTicket(GM_Ticket &ticket, bool create = false);
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void _AddOrUpdateGMTicket(GM_Ticket &ticket);
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void RemoveGMTicket(uint64 ticketGuid, int64 source = -1, bool permanently = false);
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void RemoveGMTicket(GM_Ticket *ticket, int64 source = -1, bool permanently = false);
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uint64 GenerateGMTicketId();
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bool GetStatus() const { return status; }
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void SetStatus(bool newStatus) { status = newStatus; }
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uint64 GetOpenTicketCount() { return m_openTickets; }
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uint64 GetNextSurveyID()
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{
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return ++m_GMSurveyID;
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}
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GM_Ticket *GetOldestOpenGMTicket()
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{
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for (GmTicketList::const_iterator i = m_GMTicketList.begin(); i != m_GMTicketList.end(); ++i)
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if ((*i) && (*i)->closed == 0 && !(*i)->completed)
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return (*i);
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return NULL;
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}
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time_t GetLastChange()
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{
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return lastChange;
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}
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void UpdateLastChange()
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{
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lastChange = time(NULL);
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}
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GmTicketList m_GMTicketList;
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protected:
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uint64 m_GMticketid;
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uint64 m_GMSurveyID;
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bool status;
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uint64 m_openTickets;
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uint32 m_gmCount;
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time_t lastChange;
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};
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#define sTicketMgr (*ACE_Singleton<TicketMgr, ACE_Null_Mutex>::instance())
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#endif // _TICKETMGR_H
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