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Rewrite much of the GM ticket system

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* Extract storage and manipulation of tickets to TicketMgr (from ObjectMgr)
* Extract ticket commands to TicketCommands.cpp
* Adds support for sending GM responses and GM surveys.
* Fix structure of several ticket-related packets.
* Add support for understanding lag reports.
* Thanks Zor for some of the packet structures, and Cyrax for some sniffs
* Please report any issues encountered via the tracker.

--HG--
branch : trunk
This commit is contained in:
silinoron
2010-08-29 20:28:14 -07:00
parent 1f9936399c
commit 08205afcc9
23 changed files with 1311 additions and 624 deletions
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src/server/game/Server/Protocol/Handlers/TicketHandler.cpp
+190 -36
View File
@@ -22,8 +22,11 @@
#include "WorldPacket.h"
#include "Common.h"
#include "ObjectMgr.h"
#include "TicketMgr.h"
#include "Player.h"
#include "World.h"
#include "WorldSession.h"
#include "Util.h"
void WorldSession::HandleGMTicketCreateOpcode(WorldPacket & recv_data)
{
@@ -33,31 +36,32 @@ void WorldSession::HandleGMTicketCreateOpcode(WorldPacket & recv_data)
return;
}
if (GM_Ticket *ticket = sObjectMgr.GetGMTicketByPlayer(GetPlayer()->GetGUID()))
if (GM_Ticket *ticket = sTicketMgr.GetGMTicketByPlayer(GetPlayer()->GetGUID()))
{
WorldPacket data(SMSG_GMTICKET_CREATE, 4);
data << uint32(1); // 1 - You already have GM ticket
data << uint32(GMTICKET_RESPONSE_FAILURE); // You already have GM ticket
SendPacket(&data);
return;
}
uint32 map;
uint32 map, unk1;
uint8 needResponse; // ignored
float x, y, z;
std::string ticketText, ticketText2;
SendQueryTimeResponse();
WorldPacket data(SMSG_GMTICKET_CREATE, 4);
recv_data >> map;
recv_data >> x;
recv_data >> y;
recv_data >> z;
recv_data >> ticketText;
recv_data >> ticketText2;
recv_data >> unk1; // not sure what this is... replyTo?
recv_data >> needResponse; // always 1/0 -- not sure what retail does with this
GM_Ticket *ticket = new GM_Ticket;
ticket->name = GetPlayer()->GetName();
ticket->guid = sObjectMgr.GenerateGMTicketId();
ticket->guid = sTicketMgr.GenerateGMTicketId();
ticket->playerGuid = GetPlayer()->GetGUID();
ticket->message = ticketText;
ticket->createtime = time(NULL);
@@ -69,27 +73,29 @@ void WorldSession::HandleGMTicketCreateOpcode(WorldPacket & recv_data)
ticket->closed = 0;
ticket->assignedToGM = 0;
ticket->comment = "";
ticket->completed = false;
ticket->escalated = TICKET_UNASSIGNED;
ticket->response = "";
sObjectMgr.AddOrUpdateGMTicket(*ticket, true);
sTicketMgr.AddOrUpdateGMTicket(*ticket, true);
data << uint32(2);
WorldPacket data(SMSG_GMTICKET_CREATE, 4);
data << uint32(GMTICKET_RESPONSE_SUCCESS);
SendPacket(&data);
sWorld.SendGMText(LANG_COMMAND_TICKETNEW, GetPlayer()->GetName(), ticket->guid);
}
void WorldSession::HandleGMTicketUpdateOpcode(WorldPacket & recv_data)
{
WorldPacket data(SMSG_GMTICKET_UPDATETEXT, 4);
std::string message;
recv_data >> message;
GM_Ticket *ticket = sObjectMgr.GetGMTicketByPlayer(GetPlayer()->GetGUID());
GM_Ticket *ticket = sTicketMgr.GetGMTicketByPlayer(GetPlayer()->GetGUID());
if (!ticket)
{
data << uint32(1);
WorldPacket data(SMSG_GMTICKET_UPDATETEXT, 4);
data << uint32(GMTICKET_RESPONSE_FAILURE);
SendPacket(&data);
return;
}
@@ -97,28 +103,28 @@ void WorldSession::HandleGMTicketUpdateOpcode(WorldPacket & recv_data)
ticket->message = message;
ticket->timestamp = time(NULL);
sObjectMgr.AddOrUpdateGMTicket(*ticket);
sTicketMgr.AddOrUpdateGMTicket(*ticket);
data << uint32(2);
WorldPacket data(SMSG_GMTICKET_UPDATETEXT, 4);
data << uint32(GMTICKET_RESPONSE_SUCCESS);
SendPacket(&data);
sWorld.SendGMText(LANG_COMMAND_TICKETUPDATED, GetPlayer()->GetName(), ticket->guid);
}
void WorldSession::HandleGMTicketDeleteOpcode(WorldPacket & /*recv_data*/)
{
GM_Ticket* ticket = sObjectMgr.GetGMTicketByPlayer(GetPlayer()->GetGUID());
GM_Ticket* ticket = sTicketMgr.GetGMTicketByPlayer(GetPlayer()->GetGUID());
if (ticket)
{
WorldPacket data(SMSG_GMTICKET_DELETETICKET, 4);
data << uint32(9);
data << uint32(GMTICKET_RESPONSE_TICKET_DELETED);
SendPacket(&data);
sWorld.SendGMText(LANG_COMMAND_TICKETPLAYERABANDON, GetPlayer()->GetName(), ticket->guid);
sObjectMgr.RemoveGMTicket(ticket, GetPlayer()->GetGUID(), false);
SendGMTicketGetTicket(0x0A, 0);
sTicketMgr.RemoveGMTicket(ticket, GetPlayer()->GetGUID(), false);
SendGMTicketGetTicket(GMTICKET_STATUS_DEFAULT, NULL);
}
}
@@ -126,36 +132,184 @@ void WorldSession::HandleGMTicketGetTicketOpcode(WorldPacket & /*recv_data*/)
{
SendQueryTimeResponse();
GM_Ticket *ticket = sObjectMgr.GetGMTicketByPlayer(GetPlayer()->GetGUID());
if (ticket)
SendGMTicketGetTicket(0x06, ticket->message.c_str());
if (GM_Ticket *ticket = sTicketMgr.GetGMTicketByPlayer(GetPlayer()->GetGUID()))
{
if (ticket->completed)
SendGMTicketResponse(ticket);
else
SendGMTicketGetTicket(GMTICKET_STATUS_HASTEXT, ticket->message.c_str(), ticket);
}
else
SendGMTicketGetTicket(0x0A, 0);
SendGMTicketGetTicket(GMTICKET_STATUS_DEFAULT, NULL);
}
void WorldSession::HandleGMTicketSystemStatusOpcode(WorldPacket & /*recv_data*/)
{
WorldPacket data(SMSG_GMTICKET_SYSTEMSTATUS, 4);
data << uint32(1);
// are we sure this is a uint32? Should ask Zor
data << uint32(sTicketMgr.GetStatus() ? GMTICKET_QUEUE_STATUS_ENABLED : GMTICKET_QUEUE_STATUS_DISABLED);
SendPacket(&data);
}
void WorldSession::SendGMTicketGetTicket(uint32 status, char const* text)
void WorldSession::SendGMTicketGetTicket(uint32 status, char const* text, GM_Ticket *ticket /* = NULL */)
{
int len = text ? strlen(text) : 0;
WorldPacket data(SMSG_GMTICKET_GETTICKET, (4+len+1+4+2+4+4));
WorldPacket data(SMSG_GMTICKET_GETTICKET, (4+4+((status == GMTICKET_STATUS_HASTEXT) ? (len+1+4+4+4+1+1) : 0)));
data << uint32(status); // standard 0x0A, 0x06 if text present
data << uint32(1); // unk flags, if 0, can't edit the ticket
if (status == 6)
data << uint32(1); // g_HasActiveGMTicket -- not a flag
if (status == GMTICKET_STATUS_HASTEXT)
{
data << text; // ticket text
data << uint8(0x7); // ticket category
data << float(0); // tickets in queue?
data << float(0); // if > "tickets in queue" then "We are currently experiencing a high volume of petitions."
data << float(0); // 0 - "Your ticket will be serviced soon", 1 - "Wait time currently unavailable"
data << uint8(0); // if == 2 and next field == 1 then "Your ticket has been escalated"
data << uint8(0); // const
data << uint8(0x7); // ticket category; why is this hardcoded? does it make a diff re: client?
// we've got the easy stuff done by now.
// Now we need to go through the client logic for displaying various levels of ticket load
if (ticket)
{
// get ticketage, but it's stored in seconds so we have to do it in days
float ticketAge = (float)time(NULL) - (float)ticket->timestamp;
ticketAge /= DAY;
data << float(ticketAge); // ticketAge (days)
if (GM_Ticket *oldestTicket = sTicketMgr.GetOldestOpenGMTicket())
{
// get ticketage, but it's stored in seconds so we have to do it in days
float oldestTicketAge = (float)time(NULL) - (float)oldestTicket->timestamp;
oldestTicketAge /= DAY;
data << float(oldestTicketAge);
}
else
data << float(0);
// I am not sure how blizzlike this is, and we don't really have a way to find out
int64 lastChange = int64(sTicketMgr.GetLastChange());
float timeDiff = float(int64(time(NULL)) - lastChange);
timeDiff /= DAY;
data << float(timeDiff);
data << uint8(std::min(ticket->escalated, uint8(TICKET_IN_ESCALATION_QUEUE))); // escalated data
data << uint8(ticket->viewed ? GMTICKET_OPENEDBYGM_STATUS_OPENED : GMTICKET_OPENEDBYGM_STATUS_NOT_OPENED); // whether or not it has been viewed
}
else
{
// we can't actually get any numbers here...
data << float(0);
data << float(0);
data << float(1);
data << uint8(0);
data << uint8(0);
}
}
SendPacket(&data);
}
void WorldSession::SendGMTicketResponse(GM_Ticket *ticket)
{
if (!ticket)
return;
WorldPacket data(SMSG_GMRESPONSE_RECEIVED);
data << uint32(1); // unk? Zor says "hasActiveTicket"
data << uint32(0); // can-edit - always 1 or 0, not flags
data << ticket->message.c_str();
data << ticket->response.c_str();
for (int8 j = 0; j < 3; j++)
data << uint8(0); // 3 null strings
SendPacket(&data);
}
void WorldSession::HandleGMSurveySubmit(WorldPacket& recv_data)
{
uint64 nextSurveyID = sTicketMgr.GetNextSurveyID();
// just put the survey into the database
std::ostringstream ss;
uint32 mainSurvey; // GMSurveyCurrentSurvey.dbc, column 1 (all 9) ref to GMSurveySurveys.dbc
recv_data >> mainSurvey;
ss << "INSERT INTO gm_surveys (player, surveyid, mainSurvey, overall_comment, timestamp) VALUES (";
ss << GetPlayer()->GetGUID() << ", ";
ss << nextSurveyID << ", ";
ss << mainSurvey << ", ";
// sub_survey1, r1, comment1, sub_survey2, r2, comment2, sub_survey3, r3, comment3, sub_survey4, r4, comment4, sub_survey5, r5, comment5, sub_survey6, r6, comment6, sub_survey7, r7, comment7, sub_survey8, r8, comment8, sub_survey9, r9, comment9, sub_survey10, r10, comment10,
for (uint8 i = 0; i < 10; i++)
{
std::ostringstream os;
os << "INSERT INTO gm_subsurveys (surveyid, subsurveyid, rank, comment) VALUES (";
uint32 subSurveyId; // ref to i'th GMSurveySurveys.dbc field (all fields in that dbc point to fields in GMSurveyQuestions.dbc)
recv_data >> subSurveyId;
if(!subSurveyId)
break;
uint8 rank; // probably some sort of ref to GMSurveyAnswers.dbc
std::string comment; // comment ("Usage: GMSurveyAnswerSubmit(question, rank, comment)")
recv_data >> rank;
recv_data >> comment;
os << nextSurveyID << " ";
os << subSurveyId << ", ";
os << rank << ", '";
CharacterDatabase.escape_string(comment);
os << comment << "');";
CharacterDatabase.PExecute(os.str().c_str());
}
std::string comment; // just a guess
recv_data >> comment;
CharacterDatabase.escape_string(comment);
ss << "'" << comment << "', ";
ss << int64(time_t(NULL)) << ");";
CharacterDatabase.PExecute(ss.str().c_str());
}
void WorldSession::HandleReportLag(WorldPacket& recv_data)
{
// just put the lag report into the database...
// can't think of anything else to do with it
uint32 lagType, mapId;
float x, y, z;
recv_data >> lagType;
recv_data >> mapId;
recv_data >> x;
recv_data >> y;
recv_data >> z;
// build and execute query
std::ostringstream os;
os << "INSERT INTO lag_reports (player, lag_type, map, x, y, z) VALUES (";
os << GetPlayer()->GetGUID() << ", ";
os << lagType << ", ";
os << mapId << ", ";
os << x << ", ";
os << y << ", ";
os << z << ");";
CharacterDatabase.Execute(os.str().c_str());
}
void WorldSession::HandleGMResponseResolve(WorldPacket& recvPacket)
{
// empty packet
GM_Ticket* ticket = sTicketMgr.GetGMTicketByPlayer(GetPlayer()->GetGUID());
if (ticket)
{
uint8 getSurvey = 0;
if ((float)rand_chance() < sWorld.getFloatConfig(CONFIG_CHANCE_OF_GM_SURVEY))
getSurvey = 1;
WorldPacket data(SMSG_GMRESPONSE_STATUS_UPDATE, 4);
data << uint8(getSurvey);
SendPacket(&data);
WorldPacket data2(SMSG_GMTICKET_DELETETICKET, 4);
data2 << uint32(GMTICKET_RESPONSE_TICKET_DELETED);
SendPacket(&data2);
sTicketMgr.RemoveGMTicket(ticket, GetPlayer()->GetGUID(), true);
SendGMTicketGetTicket(GMTICKET_STATUS_DEFAULT, NULL);
}
}