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Rewrite much of the GM ticket system

Browse Source 
* Extract storage and manipulation of tickets to TicketMgr (from ObjectMgr)
* Extract ticket commands to TicketCommands.cpp
* Adds support for sending GM responses and GM surveys.
* Fix structure of several ticket-related packets.
* Add support for understanding lag reports.
* Thanks Zor for some of the packet structures, and Cyrax for some sniffs
* Please report any issues encountered via the tracker.

--HG--
branch : trunk
This commit is contained in:
silinoron
2010-08-29 20:28:14 -07:00
parent 1f9936399c
commit 08205afcc9
23 changed files with 1311 additions and 624 deletions
Download Patch File Download Diff File Expand all files Collapse all files
src/server/authserver/Server/AuthSocket.cpp
+1 -1
View File
@@ -907,7 +907,7 @@ bool AuthSocket::_HandleXferResume()
uint64 start;
socket().recv_skip(1);
socket().recv((char*)&start,sizeof(start));
fseek(pPatch, start, 0);
fseek(pPatch, long(start), 0);
ACE_Based::Thread u(new PatcherRunnable(this));
return true;
src/server/game/CMakeLists.txt
+3
View File
@@ -45,6 +45,7 @@ file(GLOB_RECURSE sources_Server Server/*.cpp Server/*.h)
file(GLOB_RECURSE sources_Skills Skills/*.cpp Skills/*.h)
file(GLOB_RECURSE sources_Spells Spells/*.cpp Spells/*.h)
file(GLOB_RECURSE sources_Tools Tools/*.cpp Tools/*.h)
file(GLOB_RECURSE sources_Tickets Tickets/*.cpp Tickets/*.h)
file(GLOB_RECURSE sources_Weather Weather/*.cpp Weather/*.h)
file(GLOB_RECURSE sources_World World/*.cpp World/*.h)
@@ -92,6 +93,7 @@ set(game_STAT_SRCS
${sources_Skills}
${sources_Spells}
${sources_Tools}
${sources_Tickets}
${sources_Weather}
${sources_World}
)
@@ -181,6 +183,7 @@ include_directories(
${CMAKE_CURRENT_SOURCE_DIR}/Spells
${CMAKE_CURRENT_SOURCE_DIR}/Spells/Auras
${CMAKE_CURRENT_SOURCE_DIR}/Tools
${CMAKE_CURRENT_SOURCE_DIR}/Tickets
${CMAKE_CURRENT_SOURCE_DIR}/Weather
${CMAKE_CURRENT_SOURCE_DIR}/World
${CMAKE_SOURCE_DIR}/src/server/scripts/PrecompiledHeaders
src/server/game/Chat/Chat.cpp
+14 -2
View File
@@ -659,6 +659,13 @@ ChatCommand * ChatHandler::getCommandTable()
{ NULL, 0, false, NULL, "", NULL }
};
static ChatCommand ticketResponseCommandTable[] =
{
{ "append", SEC_MODERATOR, false, &ChatHandler::HandleGMTicketResponseAppendCommand, "", NULL },
{ "appendln", SEC_MODERATOR, false, &ChatHandler::HandleGMTicketResponseAppendLnCommand, "", NULL },
{ NULL, 0, false, NULL, "", NULL }
};
static ChatCommand ticketCommandTable[] =
{
{ "list", SEC_MODERATOR, false, &ChatHandler::HandleGMTicketListCommand, "", NULL },
@@ -667,10 +674,15 @@ ChatCommand * ChatHandler::getCommandTable()
{ "viewid", SEC_MODERATOR, false, &ChatHandler::HandleGMTicketGetByIdCommand, "", NULL },
{ "close", SEC_MODERATOR, false, &ChatHandler::HandleGMTicketCloseByIdCommand, "", NULL },
{ "closedlist", SEC_MODERATOR, false, &ChatHandler::HandleGMTicketListClosedCommand, "", NULL },
{ "escalatedlist", SEC_GAMEMASTER, false, &ChatHandler::HandleGMTicketListEscalatedCommand, "", NULL },
{ "delete", SEC_ADMINISTRATOR, false, &ChatHandler::HandleGMTicketDeleteByIdCommand, "", NULL },
{ "assign", SEC_MODERATOR, false, &ChatHandler::HandleGMTicketAssignToCommand, "", NULL },
{ "unassign", SEC_MODERATOR, false, &ChatHandler::HandleGMTicketUnAssignCommand, "", NULL },
{ "assign", SEC_GAMEMASTER, false, &ChatHandler::HandleGMTicketAssignToCommand, "", NULL },
{ "unassign", SEC_GAMEMASTER, false, &ChatHandler::HandleGMTicketUnAssignCommand, "", NULL },
{ "comment", SEC_MODERATOR, false, &ChatHandler::HandleGMTicketCommentCommand, "", NULL },
{ "togglesystem", SEC_ADMINISTRATOR, false, &ChatHandler::HandleToggleGMTicketSystem, "", NULL },
{ "escalate", SEC_MODERATOR, false, &ChatHandler::HandleGMTicketEscalateCommand, "", NULL },
{ "response", SEC_MODERATOR, false, NULL, "", ticketResponseCommandTable },
{ "complete", SEC_MODERATOR, false, &ChatHandler::HandleGMTicketCompleteCommand, "", NULL },
{ NULL, 0, false, NULL, "", NULL }
};
src/server/game/Chat/Chat.h
+6
View File
@@ -566,6 +566,7 @@ class ChatHandler
bool HandleGMTicketListCommand(const char* args);
bool HandleGMTicketListOnlineCommand(const char* args);
bool HandleGMTicketListClosedCommand(const char* args);
bool HandleGMTicketListEscalatedCommand(const char* args);
bool HandleGMTicketGetByIdCommand(const char* args);
bool HandleGMTicketGetByNameCommand(const char* args);
bool HandleGMTicketCloseByIdCommand(const char* args);
@@ -574,6 +575,11 @@ class ChatHandler
bool HandleGMTicketCommentCommand(const char* args);
bool HandleGMTicketDeleteByIdCommand(const char* args);
bool HandleGMTicketReloadCommand(const char*);
bool HandleToggleGMTicketSystem(const char* args);
bool HandleGMTicketEscalateCommand(const char* args);
bool HandleGMTicketCompleteCommand(const char* args);
bool HandleGMTicketResponseAppendCommand(const char* args);
bool HandleGMTicketResponseAppendLnCommand(const char* args);
bool HandleMaxSkillCommand(const char* args);
bool HandleSetSkillCommand(const char* args);
src/server/game/Chat/Commands/Level1.cpp
+1 -371
View File
@@ -24,6 +24,7 @@
#include "WorldSession.h"
#include "World.h"
#include "ObjectMgr.h"
#include "TicketMgr.h"
#include "Player.h"
#include "AccountMgr.h"
#include "Opcodes.h"
@@ -288,377 +289,6 @@ bool ChatHandler::HandleGMChatCommand(const char* args)
return false;
}
std::string ChatHandler::PGetParseString(int32 entry, ...)
{
const char *format = GetTrinityString(entry);
va_list ap;
char str [1024];
va_start(ap, entry);
vsnprintf(str,1024,format, ap);
va_end(ap);
return (std::string)str;
}
bool ChatHandler::HandleGMTicketListCommand(const char* /*args*/)
{
SendSysMessage(LANG_COMMAND_TICKETSHOWLIST);
for (GmTicketList::iterator itr = sObjectMgr.m_GMTicketList.begin(); itr != sObjectMgr.m_GMTicketList.end(); ++itr)
{
if ((*itr)->closed != 0)
continue;
std::string gmname;
std::stringstream ss;
ss << PGetParseString(LANG_COMMAND_TICKETLISTGUID, (*itr)->guid);
ss << PGetParseString(LANG_COMMAND_TICKETLISTNAME, (*itr)->name.c_str());
ss << PGetParseString(LANG_COMMAND_TICKETLISTAGECREATE, (secsToTimeString(time(NULL) - (*itr)->createtime, true, false)).c_str());
ss << PGetParseString(LANG_COMMAND_TICKETLISTAGE, (secsToTimeString(time(NULL) - (*itr)->timestamp, true, false)).c_str());
if (sObjectMgr.GetPlayerNameByGUID((*itr)->assignedToGM, gmname))
{
ss << PGetParseString(LANG_COMMAND_TICKETLISTASSIGNEDTO, gmname.c_str());
}
SendSysMessage(ss.str().c_str());
}
return true;
}
bool ChatHandler::HandleGMTicketListOnlineCommand(const char* /*args*/)
{
SendSysMessage(LANG_COMMAND_TICKETSHOWONLINELIST);
for (GmTicketList::iterator itr = sObjectMgr.m_GMTicketList.begin(); itr != sObjectMgr.m_GMTicketList.end(); ++itr)
{
if ((*itr)->closed != 0 || !sObjectMgr.GetPlayer((*itr)->playerGuid))
continue;
std::string gmname;
std::stringstream ss;
ss << PGetParseString(LANG_COMMAND_TICKETLISTGUID, (*itr)->guid);
ss << PGetParseString(LANG_COMMAND_TICKETLISTNAME, (*itr)->name.c_str());
ss << PGetParseString(LANG_COMMAND_TICKETLISTAGECREATE, (secsToTimeString(time(NULL) - (*itr)->createtime, true, false)).c_str());
ss << PGetParseString(LANG_COMMAND_TICKETLISTAGE, (secsToTimeString(time(NULL) - (*itr)->timestamp, true, false)).c_str());
if (sObjectMgr.GetPlayerNameByGUID((*itr)->assignedToGM, gmname))
{
ss << PGetParseString(LANG_COMMAND_TICKETLISTASSIGNEDTO, gmname.c_str());
}
SendSysMessage(ss.str().c_str());
}
return true;
}
bool ChatHandler::HandleGMTicketListClosedCommand(const char* /*args*/)
{
SendSysMessage(LANG_COMMAND_TICKETSHOWCLOSEDLIST);
for (GmTicketList::iterator itr = sObjectMgr.m_GMTicketList.begin(); itr != sObjectMgr.m_GMTicketList.end(); ++itr)
{
if ((*itr)->closed == 0)
continue;
std::string gmname;
std::stringstream ss;
ss << PGetParseString(LANG_COMMAND_TICKETLISTGUID, (*itr)->guid);
ss << PGetParseString(LANG_COMMAND_TICKETLISTNAME, (*itr)->name.c_str());
ss << PGetParseString(LANG_COMMAND_TICKETLISTAGECREATE, (secsToTimeString(time(NULL) - (*itr)->createtime, true, false)).c_str());
ss << PGetParseString(LANG_COMMAND_TICKETLISTAGE, (secsToTimeString(time(NULL) - (*itr)->timestamp, true, false)).c_str());
if (sObjectMgr.GetPlayerNameByGUID((*itr)->assignedToGM, gmname))
{
ss << PGetParseString(LANG_COMMAND_TICKETLISTASSIGNEDTO, gmname.c_str());
}
SendSysMessage(ss.str().c_str());
}
return true;
}
bool ChatHandler::HandleGMTicketGetByIdCommand(const char* args)
{
if (!*args)
return false;
uint64 tguid = atoi(args);
GM_Ticket *ticket = sObjectMgr.GetGMTicket(tguid);
if (!ticket || ticket->closed != 0)
{
SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
std::string gmname;
std::stringstream ss;
ss << PGetParseString(LANG_COMMAND_TICKETLISTGUID, ticket->guid);
ss << PGetParseString(LANG_COMMAND_TICKETLISTNAME, ticket->name.c_str());
ss << PGetParseString(LANG_COMMAND_TICKETLISTAGECREATE, (secsToTimeString(time(NULL) - ticket->createtime, true, false)).c_str());
ss << PGetParseString(LANG_COMMAND_TICKETLISTAGE, (secsToTimeString(time(NULL) - ticket->timestamp, true, false)).c_str());
if (sObjectMgr.GetPlayerNameByGUID(ticket->assignedToGM, gmname))
{
ss << PGetParseString(LANG_COMMAND_TICKETLISTASSIGNEDTO, gmname.c_str());
}
ss << PGetParseString(LANG_COMMAND_TICKETLISTMESSAGE, ticket->message.c_str());
if (ticket->comment != "")
{
ss << PGetParseString(LANG_COMMAND_TICKETLISTCOMMENT, ticket->comment.c_str());
}
SendSysMessage(ss.str().c_str());
return true;
}
bool ChatHandler::HandleGMTicketGetByNameCommand(const char* args)
{
if (!*args)
return false;
std::string name = (char*)args;
normalizePlayerName(name);
Player *plr = sObjectMgr.GetPlayer(name.c_str());
if (!plr)
{
SendSysMessage(LANG_NO_PLAYERS_FOUND);
return true;
}
GM_Ticket *ticket = sObjectMgr.GetGMTicketByPlayer(plr->GetGUID());
if (!ticket)
{
SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
std::string gmname;
std::stringstream ss;
ss << PGetParseString(LANG_COMMAND_TICKETLISTGUID, ticket->guid);
ss << PGetParseString(LANG_COMMAND_TICKETLISTNAME, ticket->name.c_str());
ss << PGetParseString(LANG_COMMAND_TICKETLISTAGECREATE, (secsToTimeString(time(NULL) - ticket->createtime, true, false)).c_str());
ss << PGetParseString(LANG_COMMAND_TICKETLISTAGE, (secsToTimeString(time(NULL) - ticket->timestamp, true, false)).c_str());
if (sObjectMgr.GetPlayerNameByGUID(ticket->assignedToGM, gmname))
{
ss << PGetParseString(LANG_COMMAND_TICKETLISTASSIGNEDTO, gmname.c_str());
}
ss << PGetParseString(LANG_COMMAND_TICKETLISTMESSAGE, ticket->message.c_str());
if (ticket->comment != "")
{
ss << PGetParseString(LANG_COMMAND_TICKETLISTCOMMENT, ticket->comment.c_str());
}
SendSysMessage(ss.str().c_str());
return true;
}
bool ChatHandler::HandleGMTicketCloseByIdCommand(const char* args)
{
if (!*args)
return false;
uint64 tguid = atoi(args);
GM_Ticket *ticket = sObjectMgr.GetGMTicket(tguid);
if (!ticket || ticket->closed != 0)
{
SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
if (ticket && ticket->assignedToGM != 0 && ticket->assignedToGM != m_session->GetPlayer()->GetGUID())
{
PSendSysMessage(LANG_COMMAND_TICKETCANNOTCLOSE, ticket->guid);
return true;
}
std::stringstream ss;
ss << PGetParseString(LANG_COMMAND_TICKETLISTGUID, ticket->guid);
ss << PGetParseString(LANG_COMMAND_TICKETLISTNAME, ticket->name.c_str());
ss << PGetParseString(LANG_COMMAND_TICKETCLOSED, m_session->GetPlayer()->GetName());
SendGlobalGMSysMessage(ss.str().c_str());
Player *plr = sObjectMgr.GetPlayer(ticket->playerGuid);
sObjectMgr.RemoveGMTicket(ticket, m_session->GetPlayer()->GetGUID());
if (!plr || !plr->IsInWorld())
return true;
// send abandon ticket
WorldPacket data(SMSG_GMTICKET_DELETETICKET, 4);
data << uint32(9);
plr->GetSession()->SendPacket(&data);
return true;
}
bool ChatHandler::HandleGMTicketAssignToCommand(const char* args)
{
if (!*args)
return false;
char* tguid = strtok((char*)args, " ");
uint64 ticketGuid = atoi(tguid);
char* targetgm = strtok(NULL, " ");
if (!targetgm)
return false;
std::string targm = targetgm;
if (!normalizePlayerName(targm))
return false;
Player *cplr = m_session->GetPlayer();
GM_Ticket *ticket = sObjectMgr.GetGMTicket(ticketGuid);
if (!ticket || ticket->closed != 0)
{
SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
uint64 tarGUID = sObjectMgr.GetPlayerGUIDByName(targm.c_str());
uint64 accid = sObjectMgr.GetPlayerAccountIdByGUID(tarGUID);
uint32 gmlevel = sAccountMgr.GetSecurity(accid, realmID);
if (!tarGUID || gmlevel == SEC_PLAYER)
{
SendSysMessage(LANG_COMMAND_TICKETASSIGNERROR_A);
return true;
}
if (ticket->assignedToGM == tarGUID)
{
PSendSysMessage(LANG_COMMAND_TICKETASSIGNERROR_B, ticket->guid);
return true;
}
std::string gmname;
sObjectMgr.GetPlayerNameByGUID(tarGUID, gmname);
if (ticket->assignedToGM != 0 && ticket->assignedToGM != cplr->GetGUID())
{
PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->guid, gmname.c_str());
return true;
}
ticket->assignedToGM = tarGUID;
sObjectMgr.AddOrUpdateGMTicket(*ticket);
std::stringstream ss;
ss << PGetParseString(LANG_COMMAND_TICKETLISTGUID, ticket->guid);
ss << PGetParseString(LANG_COMMAND_TICKETLISTNAME, ticket->name.c_str());
ss << PGetParseString(LANG_COMMAND_TICKETLISTASSIGNEDTO, gmname.c_str());
SendGlobalGMSysMessage(ss.str().c_str());
return true;
}
bool ChatHandler::HandleGMTicketUnAssignCommand(const char* args)
{
if (!*args)
return false;
uint64 ticketGuid = atoi(args);
Player *cplr = m_session->GetPlayer();
GM_Ticket *ticket = sObjectMgr.GetGMTicket(ticketGuid);
if (!ticket|| ticket->closed != 0)
{
SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
if (ticket->assignedToGM == 0)
{
PSendSysMessage(LANG_COMMAND_TICKETNOTASSIGNED, ticket->guid);
return true;
}
std::string gmname;
sObjectMgr.GetPlayerNameByGUID(ticket->assignedToGM, gmname);
Player *plr = sObjectMgr.GetPlayer(ticket->assignedToGM);
if (plr && plr->IsInWorld() && plr->GetSession()->GetSecurity() > cplr->GetSession()->GetSecurity())
{
SendSysMessage(LANG_COMMAND_TICKETUNASSIGNSECURITY);
return true;
}
std::stringstream ss;
ss << PGetParseString(LANG_COMMAND_TICKETLISTGUID, ticket->guid);
ss << PGetParseString(LANG_COMMAND_TICKETLISTNAME, ticket->name.c_str());
ss << PGetParseString(LANG_COMMAND_TICKETLISTASSIGNEDTO, gmname.c_str());
ss << PGetParseString(LANG_COMMAND_TICKETLISTUNASSIGNED, cplr->GetName());
SendGlobalGMSysMessage(ss.str().c_str());
ticket->assignedToGM = 0;
sObjectMgr.AddOrUpdateGMTicket(*ticket);
return true;
}
bool ChatHandler::HandleGMTicketCommentCommand(const char* args)
{
if (!*args)
return false;
char* tguid = strtok((char*)args, " ");
uint64 ticketGuid = atoi(tguid);
char* comment = strtok(NULL, "\n");
if (!comment)
return false;
Player *cplr = m_session->GetPlayer();
GM_Ticket *ticket = sObjectMgr.GetGMTicket(ticketGuid);
if (!ticket || ticket->closed != 0)
{
PSendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
if (ticket->assignedToGM != 0 && ticket->assignedToGM != cplr->GetGUID())
{
PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->guid);
return true;
}
std::string gmname;
sObjectMgr.GetPlayerNameByGUID(ticket->assignedToGM, gmname);
ticket->comment = comment;
sObjectMgr.AddOrUpdateGMTicket(*ticket);
std::stringstream ss;
ss << PGetParseString(LANG_COMMAND_TICKETLISTGUID, ticket->guid);
ss << PGetParseString(LANG_COMMAND_TICKETLISTNAME, ticket->name.c_str());
if (sObjectMgr.GetPlayerNameByGUID(ticket->assignedToGM, gmname))
{
ss << PGetParseString(LANG_COMMAND_TICKETLISTASSIGNEDTO, gmname.c_str());
}
ss << PGetParseString(LANG_COMMAND_TICKETLISTADDCOMMENT, cplr->GetName(), ticket->comment.c_str());
SendGlobalGMSysMessage(ss.str().c_str());
return true;
}
bool ChatHandler::HandleGMTicketDeleteByIdCommand(const char* args)
{
if (!*args)
return false;
uint64 ticketGuid = atoi(args);
GM_Ticket *ticket = sObjectMgr.GetGMTicket(ticketGuid);
if (!ticket)
{
SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
if (ticket->closed == 0)
{
SendSysMessage(LANG_COMMAND_TICKETCLOSEFIRST);
return true;
}
std::stringstream ss;
ss << PGetParseString(LANG_COMMAND_TICKETLISTGUID, ticket->guid);
ss << PGetParseString(LANG_COMMAND_TICKETLISTNAME, ticket->name.c_str());
ss << PGetParseString(LANG_COMMAND_TICKETDELETED, m_session->GetPlayer()->GetName());
SendGlobalGMSysMessage(ss.str().c_str());
Player *plr = sObjectMgr.GetPlayer(ticket->playerGuid);
sObjectMgr.RemoveGMTicket(ticket, -1, true);
if (plr && plr->IsInWorld())
{
// Force abandon ticket
WorldPacket data(SMSG_GMTICKET_DELETETICKET, 4);
data << uint32(9);
plr->GetSession()->SendPacket(&data);
}
ticket = NULL;
return true;
}
bool ChatHandler::HandleGMTicketReloadCommand(const char*)
{
sObjectMgr.LoadGMTickets();
return true;
}
//Enable\Dissable Invisible mode
bool ChatHandler::HandleGMVisibleCommand(const char* args)
{
src/server/game/Chat/Commands/Level2.cpp
-42
View File
@@ -138,48 +138,6 @@ bool ChatHandler::HandleUnmuteCommand(const char* args)
return true;
}
bool ChatHandler::HandleGoTicketCommand(const char * args)
{
if (!*args)
return false;
char *cstrticket_id = strtok((char*)args, " ");
if (!cstrticket_id)
return false;
uint64 ticket_id = atoi(cstrticket_id);
if (!ticket_id)
return false;
GM_Ticket *ticket = sObjectMgr.GetGMTicket(ticket_id);
if (!ticket)
{
SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
float x, y, z;
int mapid;
x = ticket->pos_x;
y = ticket->pos_y;
z = ticket->pos_z;
mapid = ticket->map;
Player* _player = m_session->GetPlayer();
if (_player->isInFlight())
{
_player->GetMotionMaster()->MovementExpired();
_player->CleanupAfterTaxiFlight();
}
else
_player->SaveRecallPosition();
_player->TeleportTo(mapid, x, y, z, 1, 0);
return true;
}
bool ChatHandler::HandleGoTriggerCommand(const char* args)
{
Player* _player = m_session->GetPlayer();
src/server/game/Chat/Commands/TicketCommands.cpp
+596
View File
@@ -0,0 +1,596 @@
/*
* Copyright (C) 2008-2010 Trinity <http://www.trinitycore.org/>
*
* This program is free software; you can redistribute it and/or modify
* it under the terms of the GNU General Public License as published by
* the Free Software Foundation; either version 2 of the License, or
* (at your option) any later version.
*
* This program is distributed in the hope that it will be useful,
* but WITHOUT ANY WARRANTY; without even the implied warranty of
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
* GNU General Public License for more details.
*
* You should have received a copy of the GNU General Public License
* along with this program; if not, write to the Free Software
* Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
*/
#include "Common.h"
#include "DatabaseEnv.h"
#include "WorldPacket.h"
#include "WorldSession.h"
#include "ObjectMgr.h"
#include "TicketMgr.h"
#include "AccountMgr.h"
#include "Chat.h"
#include "Player.h"
std::string ChatHandler::PGetParseString(int32 entry, ...)
{
const char *format = GetTrinityString(entry);
va_list ap;
char str [1024];
va_start(ap, entry);
vsnprintf(str,1024,format, ap);
va_end(ap);
return (std::string)str;
}
bool ChatHandler::HandleGMTicketListCommand(const char* /*args*/)
{
SendSysMessage(LANG_COMMAND_TICKETSHOWLIST);
for (GmTicketList::iterator itr = sTicketMgr.m_GMTicketList.begin(); itr != sTicketMgr.m_GMTicketList.end(); ++itr)
{
if ((*itr)->closed != 0 || (*itr)->completed)
continue;
std::string gmname;
std::stringstream ss;
ss << PGetParseString(LANG_COMMAND_TICKETLISTGUID, (*itr)->guid);
ss << PGetParseString(LANG_COMMAND_TICKETLISTNAME, (*itr)->name.c_str());
ss << PGetParseString(LANG_COMMAND_TICKETLISTAGECREATE, (secsToTimeString(time(NULL) - (*itr)->createtime, true, false)).c_str());
ss << PGetParseString(LANG_COMMAND_TICKETLISTAGE, (secsToTimeString(time(NULL) - (*itr)->timestamp, true, false)).c_str());
if (sObjectMgr.GetPlayerNameByGUID((*itr)->assignedToGM, gmname))
ss << PGetParseString(LANG_COMMAND_TICKETLISTASSIGNEDTO, gmname.c_str());
SendSysMessage(ss.str().c_str());
}
return true;
}
bool ChatHandler::HandleGMTicketListOnlineCommand(const char* /*args*/)
{
SendSysMessage(LANG_COMMAND_TICKETSHOWONLINELIST);
for (GmTicketList::iterator itr = sTicketMgr.m_GMTicketList.begin(); itr != sTicketMgr.m_GMTicketList.end(); ++itr)
{
if ((*itr)->closed != 0 || (*itr)->completed || !sObjectMgr.GetPlayer((*itr)->playerGuid))
continue;
std::string gmname;
std::stringstream ss;
ss << PGetParseString(LANG_COMMAND_TICKETLISTGUID, (*itr)->guid);
ss << PGetParseString(LANG_COMMAND_TICKETLISTNAME, (*itr)->name.c_str());
ss << PGetParseString(LANG_COMMAND_TICKETLISTAGECREATE, (secsToTimeString(time(NULL) - (*itr)->createtime, true, false)).c_str());
ss << PGetParseString(LANG_COMMAND_TICKETLISTAGE, (secsToTimeString(time(NULL) - (*itr)->timestamp, true, false)).c_str());
if (sObjectMgr.GetPlayerNameByGUID((*itr)->assignedToGM, gmname))
ss << PGetParseString(LANG_COMMAND_TICKETLISTASSIGNEDTO, gmname.c_str());
SendSysMessage(ss.str().c_str());
}
return true;
}
bool ChatHandler::HandleGMTicketListClosedCommand(const char* /*args*/)
{
SendSysMessage(LANG_COMMAND_TICKETSHOWCLOSEDLIST);
for (GmTicketList::iterator itr = sTicketMgr.m_GMTicketList.begin(); itr != sTicketMgr.m_GMTicketList.end(); ++itr)
{
if ((*itr)->closed == 0)
continue;
std::string gmname;
std::stringstream ss;
ss << PGetParseString(LANG_COMMAND_TICKETLISTGUID, (*itr)->guid);
ss << PGetParseString(LANG_COMMAND_TICKETLISTNAME, (*itr)->name.c_str());
ss << PGetParseString(LANG_COMMAND_TICKETLISTAGECREATE, (secsToTimeString(time(NULL) - (*itr)->createtime, true, false)).c_str());
ss << PGetParseString(LANG_COMMAND_TICKETLISTAGE, (secsToTimeString(time(NULL) - (*itr)->timestamp, true, false)).c_str());
if (sObjectMgr.GetPlayerNameByGUID((*itr)->assignedToGM, gmname))
ss << PGetParseString(LANG_COMMAND_TICKETLISTASSIGNEDTO, gmname.c_str());
SendSysMessage(ss.str().c_str());
}
return true;
}
bool ChatHandler::HandleGMTicketListEscalatedCommand(const char* args)
{
SendSysMessage(LANG_COMMAND_TICKETSHOWESCALATEDLIST);
for (GmTicketList::iterator itr = sTicketMgr.m_GMTicketList.begin(); itr != sTicketMgr.m_GMTicketList.end(); ++itr)
{
if (!((*itr)->escalated == TICKET_IN_ESCALATION_QUEUE) || (*itr)->closed != 0)
continue;
std::string gmname;
std::stringstream ss;
ss << PGetParseString(LANG_COMMAND_TICKETLISTGUID, (*itr)->guid);
ss << PGetParseString(LANG_COMMAND_TICKETLISTNAME, (*itr)->name.c_str());
ss << PGetParseString(LANG_COMMAND_TICKETLISTAGECREATE, (secsToTimeString(time(NULL) - (*itr)->createtime, true, false)).c_str());
ss << PGetParseString(LANG_COMMAND_TICKETLISTAGE, (secsToTimeString(time(NULL) - (*itr)->timestamp, true, false)).c_str());
SendSysMessage(ss.str().c_str());
}
return true;
}
bool ChatHandler::HandleGMTicketGetByIdCommand(const char* args)
{
if (!*args)
return false;
uint64 tguid = atoi(args);
GM_Ticket *ticket = sTicketMgr.GetGMTicket(tguid);
if (!ticket || ticket->closed != 0 || ticket->completed)
{
SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
ticket->viewed = true;
std::string gmname;
std::stringstream ss;
ss << PGetParseString(LANG_COMMAND_TICKETLISTGUID, ticket->guid);
ss << PGetParseString(LANG_COMMAND_TICKETLISTNAME, ticket->name.c_str());
ss << PGetParseString(LANG_COMMAND_TICKETLISTAGECREATE, (secsToTimeString(time(NULL) - ticket->createtime, true, false)).c_str());
ss << PGetParseString(LANG_COMMAND_TICKETLISTAGE, (secsToTimeString(time(NULL) - ticket->timestamp, true, false)).c_str());
if (sObjectMgr.GetPlayerNameByGUID(ticket->assignedToGM, gmname))
ss << PGetParseString(LANG_COMMAND_TICKETLISTASSIGNEDTO, gmname.c_str());
ss << PGetParseString(LANG_COMMAND_TICKETLISTMESSAGE, ticket->message.c_str());
if (strlen(ticket->comment.c_str()) != 0)
ss << PGetParseString(LANG_COMMAND_TICKETLISTCOMMENT, ticket->comment.c_str());
SendSysMessage(ss.str().c_str());
return true;
}
bool ChatHandler::HandleGMTicketGetByNameCommand(const char* args)
{
if (!*args)
return false;
std::string name = (char*)args;
normalizePlayerName(name);
Player *plr = sObjectMgr.GetPlayer(name.c_str());
if (!plr)
{
SendSysMessage(LANG_NO_PLAYERS_FOUND);
return true;
}
GM_Ticket *ticket = sTicketMgr.GetGMTicketByPlayer(plr->GetGUID());
if (!ticket)
{
SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
ticket->viewed = true;
std::string gmname;
std::stringstream ss;
ss << PGetParseString(LANG_COMMAND_TICKETLISTGUID, ticket->guid);
ss << PGetParseString(LANG_COMMAND_TICKETLISTNAME, ticket->name.c_str());
ss << PGetParseString(LANG_COMMAND_TICKETLISTAGECREATE, (secsToTimeString(time(NULL) - ticket->createtime, true, false)).c_str());
ss << PGetParseString(LANG_COMMAND_TICKETLISTAGE, (secsToTimeString(time(NULL) - ticket->timestamp, true, false)).c_str());
if (sObjectMgr.GetPlayerNameByGUID(ticket->assignedToGM, gmname))
ss << PGetParseString(LANG_COMMAND_TICKETLISTASSIGNEDTO, gmname.c_str());
ss << PGetParseString(LANG_COMMAND_TICKETLISTMESSAGE, ticket->message.c_str());
if (strlen(ticket->comment.c_str()) != 0)
ss << PGetParseString(LANG_COMMAND_TICKETLISTCOMMENT, ticket->comment.c_str());
SendSysMessage(ss.str().c_str());
return true;
}
bool ChatHandler::HandleGMTicketCloseByIdCommand(const char* args)
{
if (!*args)
return false;
uint64 tguid = atoi(args);
GM_Ticket *ticket = sTicketMgr.GetGMTicket(tguid);
if (!ticket || ticket->closed != 0 || ticket->completed)
{
SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
if (ticket && ticket->assignedToGM != 0 && ticket->assignedToGM != m_session->GetPlayer()->GetGUID())
{
PSendSysMessage(LANG_COMMAND_TICKETCANNOTCLOSE, ticket->guid);
return true;
}
std::stringstream ss;
ss << PGetParseString(LANG_COMMAND_TICKETLISTGUID, ticket->guid);
ss << PGetParseString(LANG_COMMAND_TICKETLISTNAME, ticket->name.c_str());
ss << PGetParseString(LANG_COMMAND_TICKETCLOSED, m_session->GetPlayer()->GetName());
SendGlobalGMSysMessage(ss.str().c_str());
Player *plr = sObjectMgr.GetPlayer(ticket->playerGuid);
sTicketMgr.RemoveGMTicket(ticket, m_session->GetPlayer()->GetGUID());
if (!plr || !plr->IsInWorld())
return true;
// send abandon ticket
WorldPacket deleteTicket(SMSG_GMTICKET_DELETETICKET, 4);
deleteTicket << uint32(GMTICKET_RESPONSE_TICKET_DELETED);
plr->GetSession()->SendPacket(&deleteTicket);
sTicketMgr.UpdateLastChange();
return true;
}
bool ChatHandler::HandleGMTicketAssignToCommand(const char* args)
{
if (!*args)
return false;
char* tguid = strtok((char*)args, " ");
uint64 ticketGuid = atoi(tguid);
char* targetgm = strtok(NULL, " ");
if (!targetgm)
return false;
std::string targm = targetgm;
if (!normalizePlayerName(targm))
return false;
Player *cplr = m_session->GetPlayer();
GM_Ticket *ticket = sTicketMgr.GetGMTicket(ticketGuid);
if (!ticket || ticket->closed != 0)
{
SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
uint64 tarGUID = sObjectMgr.GetPlayerGUIDByName(targm.c_str());
uint64 accid = sObjectMgr.GetPlayerAccountIdByGUID(tarGUID);
uint32 gmlevel = sAccountMgr.GetSecurity(accid, realmID);
if (!tarGUID || gmlevel == SEC_PLAYER)
{
SendSysMessage(LANG_COMMAND_TICKETASSIGNERROR_A);
return true;
}
if (ticket->assignedToGM == tarGUID)
{
PSendSysMessage(LANG_COMMAND_TICKETASSIGNERROR_B, ticket->guid);
return true;
}
std::string gmname;
sObjectMgr.GetPlayerNameByGUID(tarGUID, gmname);
if (ticket->assignedToGM != 0 && ticket->assignedToGM != cplr->GetGUID())
{
PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->guid, gmname.c_str());
return true;
}
ticket->assignedToGM = tarGUID;
if (gmlevel == SEC_ADMINISTRATOR && ticket->escalated == TICKET_IN_ESCALATION_QUEUE)
ticket->escalated = TICKET_ESCALATED_ASSIGNED;
else if (ticket->escalated == TICKET_UNASSIGNED)
ticket->escalated = TICKET_ASSIGNED;
sTicketMgr.AddOrUpdateGMTicket(*ticket);
std::stringstream ss;
ss << PGetParseString(LANG_COMMAND_TICKETLISTGUID, ticket->guid);
ss << PGetParseString(LANG_COMMAND_TICKETLISTNAME, ticket->name.c_str());
ss << PGetParseString(LANG_COMMAND_TICKETLISTASSIGNEDTO, gmname.c_str());
SendGlobalGMSysMessage(ss.str().c_str());
sTicketMgr.UpdateLastChange();
return true;
}
bool ChatHandler::HandleGMTicketUnAssignCommand(const char* args)
{
if (!*args)
return false;
uint64 ticketGuid = atoi(args);
Player *cplr = m_session->GetPlayer();
GM_Ticket *ticket = sTicketMgr.GetGMTicket(ticketGuid);
if (!ticket|| ticket->closed != 0)
{
SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
if (ticket->assignedToGM == 0)
{
PSendSysMessage(LANG_COMMAND_TICKETNOTASSIGNED, ticket->guid);
return true;
}
std::string gmname;
sObjectMgr.GetPlayerNameByGUID(ticket->assignedToGM, gmname);
Player *plr = sObjectMgr.GetPlayer(ticket->assignedToGM);
if (plr && plr->IsInWorld() && plr->GetSession()->GetSecurity() > cplr->GetSession()->GetSecurity())
{
SendSysMessage(LANG_COMMAND_TICKETUNASSIGNSECURITY);
return true;
}
std::stringstream ss;
ss << PGetParseString(LANG_COMMAND_TICKETLISTGUID, ticket->guid);
ss << PGetParseString(LANG_COMMAND_TICKETLISTNAME, ticket->name.c_str());
ss << PGetParseString(LANG_COMMAND_TICKETLISTASSIGNEDTO, gmname.c_str());
ss << PGetParseString(LANG_COMMAND_TICKETLISTUNASSIGNED, cplr->GetName());
SendGlobalGMSysMessage(ss.str().c_str());
ticket->assignedToGM = 0;
if (ticket->escalated != TICKET_UNASSIGNED && ticket->escalated != TICKET_IN_ESCALATION_QUEUE)
ticket->escalated--;
sTicketMgr.AddOrUpdateGMTicket(*ticket);
sTicketMgr.UpdateLastChange();
return true;
}
bool ChatHandler::HandleGMTicketCommentCommand(const char* args)
{
if (!*args)
return false;
char* tguid = strtok((char*)args, " ");
uint64 ticketGuid = atoi(tguid);
char* comment = strtok(NULL, "\n");
if (!comment)
return false;
Player *cplr = m_session->GetPlayer();
GM_Ticket *ticket = sTicketMgr.GetGMTicket(ticketGuid);
if (!ticket || ticket->closed != 0)
{
PSendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
if (ticket->assignedToGM != 0 && ticket->assignedToGM != cplr->GetGUID())
{
PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->guid);
return true;
}
std::string gmname;
sObjectMgr.GetPlayerNameByGUID(ticket->assignedToGM, gmname);
ticket->comment = comment;
sTicketMgr.AddOrUpdateGMTicket(*ticket);
std::stringstream ss;
ss << PGetParseString(LANG_COMMAND_TICKETLISTGUID, ticket->guid);
ss << PGetParseString(LANG_COMMAND_TICKETLISTNAME, ticket->name.c_str());
if (sObjectMgr.GetPlayerNameByGUID(ticket->assignedToGM, gmname))
ss << PGetParseString(LANG_COMMAND_TICKETLISTASSIGNEDTO, gmname.c_str());
ss << PGetParseString(LANG_COMMAND_TICKETLISTADDCOMMENT, cplr->GetName(), ticket->comment.c_str());
SendGlobalGMSysMessage(ss.str().c_str());
sTicketMgr.UpdateLastChange();
return true;
}
bool ChatHandler::HandleGMTicketDeleteByIdCommand(const char* args)
{
if (!*args)
return false;
uint64 ticketGuid = atoi(args);
GM_Ticket *ticket = sTicketMgr.GetGMTicket(ticketGuid);
if (!ticket)
{
SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
if (ticket->closed == 0)
{
SendSysMessage(LANG_COMMAND_TICKETCLOSEFIRST);
return true;
}
std::stringstream ss;
ss << PGetParseString(LANG_COMMAND_TICKETLISTGUID, ticket->guid);
ss << PGetParseString(LANG_COMMAND_TICKETLISTNAME, ticket->name.c_str());
ss << PGetParseString(LANG_COMMAND_TICKETDELETED, m_session->GetPlayer()->GetName());
SendGlobalGMSysMessage(ss.str().c_str());
Player *plr = sObjectMgr.GetPlayer(ticket->playerGuid);
sTicketMgr.RemoveGMTicket(ticket, -1, true); // we don't need to care about who deleted it...
if (plr && plr->IsInWorld())
{
// Force abandon ticket
WorldPacket data(SMSG_GMTICKET_DELETETICKET, 4);
data << uint32(GMTICKET_RESPONSE_TICKET_DELETED);
plr->GetSession()->SendPacket(&data);
}
ticket = NULL;
sTicketMgr.UpdateLastChange();
return true;
}
bool ChatHandler::HandleGMTicketReloadCommand(const char* /* args */)
{
sTicketMgr.LoadGMTickets();
return true;
}
bool ChatHandler::HandleToggleGMTicketSystem(const char* /* args */)
{
sTicketMgr.SetStatus(!sTicketMgr.GetStatus());
return true;
}
bool ChatHandler::HandleGoTicketCommand(const char * args)
{
if (!*args)
return false;
char *cstrticket_id = strtok((char*)args, " ");
if (!cstrticket_id)
return false;
uint64 ticket_id = atoi(cstrticket_id);
if (!ticket_id)
return false;
GM_Ticket *ticket = sTicketMgr.GetGMTicket(ticket_id);
if (!ticket)
{
SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
float x, y, z;
int mapid;
x = ticket->pos_x;
y = ticket->pos_y;
z = ticket->pos_z;
mapid = ticket->map;
Player* _player = m_session->GetPlayer();
if (_player->isInFlight())
{
_player->GetMotionMaster()->MovementExpired();
_player->CleanupAfterTaxiFlight();
}
else
_player->SaveRecallPosition();
_player->TeleportTo(mapid, x, y, z, 1, 0);
return true;
}
bool ChatHandler::HandleGMTicketEscalateCommand(const char *args)
{
if (!*args)
return false;
uint64 tguid = atoi(args);
GM_Ticket *ticket = sTicketMgr.GetGMTicket(tguid);
if (!ticket || ticket->closed != 0 || ticket->completed || ticket->escalated != TICKET_UNASSIGNED)
{
SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
ticket->escalated = TICKET_IN_ESCALATION_QUEUE;
Player *plr = sObjectMgr.GetPlayer(ticket->playerGuid);
if (plr && plr->IsInWorld())
plr->GetSession()->SendGMTicketGetTicket(GMTICKET_STATUS_HASTEXT, ticket->message.c_str(), ticket);
sTicketMgr.UpdateLastChange();
return true;
}
bool ChatHandler::HandleGMTicketCompleteCommand(const char* args)
{
if (!*args)
return false;
uint64 tguid = atoi(args);
GM_Ticket *ticket = sTicketMgr.GetGMTicket(tguid);
if (!ticket || ticket->closed != 0 || ticket->completed)
{
SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
Player *plr = sObjectMgr.GetPlayer(ticket->playerGuid);
if (plr && plr->IsInWorld())
plr->GetSession()->SendGMTicketResponse(ticket);
sTicketMgr.UpdateLastChange();
return true;
}
bool ChatHandler::HandleGMTicketResponseAppendCommand(const char* args)
{
if (!*args)
return false;
char* tguid = strtok((char*)args, " ");
uint64 ticketGuid = atoi(tguid);
char* response = strtok(NULL, "\n");
if (!response)
return false;
GM_Ticket *ticket = sTicketMgr.GetGMTicket(ticketGuid);
Player *cplr = m_session->GetPlayer();
if (!ticket || ticket->closed != 0)
{
PSendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
if (ticket->assignedToGM != 0 && ticket->assignedToGM != cplr->GetGUID())
{
PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->guid);
return true;
}
std::stringstream ss;
ss << ticket->response;
ss << response;
ticket->response = ss.str();
sTicketMgr.AddOrUpdateGMTicket(*ticket);
return true;
}
bool ChatHandler::HandleGMTicketResponseAppendLnCommand(const char* args)
{
if (!*args)
return false;
char* tguid = strtok((char*)args, " ");
uint64 ticketGuid = atoi(tguid);
char* response = strtok(NULL, "\n");
if (!response)
return false;
GM_Ticket *ticket = sTicketMgr.GetGMTicket(ticketGuid);
Player *cplr = m_session->GetPlayer();
if (!ticket || ticket->closed != 0)
{
PSendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
if (ticket->assignedToGM != 0 && ticket->assignedToGM != cplr->GetGUID())
{
PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->guid);
return true;
}
std::stringstream ss;
ss << ticket->response;
ss << response;
ss << "\n";
ticket->response = ss.str();
sTicketMgr.AddOrUpdateGMTicket(*ticket);
return true;
}
src/server/game/Globals/ObjectMgr.cpp
-123
View File
@@ -8816,129 +8816,6 @@ Quest const* GetQuestTemplateStore(uint32 entry)
return sObjectMgr.GetQuestTemplate(entry);
}
uint64 ObjectMgr::GenerateGMTicketId()
{
return ++m_GMticketid;
}
void ObjectMgr::LoadGMTickets()
{
if (!m_GMTicketList.empty())
{
for (GmTicketList::const_iterator itr = m_GMTicketList.begin(); itr != m_GMTicketList.end(); ++itr)
delete *itr;
}
m_GMTicketList.clear();
m_GMticketid = 0;
QueryResult_AutoPtr result = CharacterDatabase.Query("SELECT guid, playerGuid, name, message, createtime, map, posX, posY, posZ, timestamp, closed, assignedto, comment FROM gm_tickets");
if (!result)
{
barGoLink bar(1);
bar.step();
sLog.outString();
sLog.outString(">> GM Tickets table is empty, no tickets were loaded.");
return;
}
uint16 count = 0;
barGoLink bar ((*result).GetRowCount());
GM_Ticket *ticket;
do
{
Field *fields = result->Fetch();
ticket = new GM_Ticket;
ticket->guid = fields[0].GetUInt64();
ticket->playerGuid = fields[1].GetUInt64();
ticket->name = fields[2].GetCppString();
ticket->message = fields[3].GetCppString();
ticket->createtime = fields[4].GetUInt64();
ticket->map = fields[5].GetUInt32();
ticket->pos_x = fields[6].GetFloat();
ticket->pos_y = fields[7].GetFloat();
ticket->pos_z = fields[8].GetFloat();
ticket->timestamp = fields[9].GetUInt64();
ticket->closed = fields[10].GetUInt64();
ticket->assignedToGM = fields[11].GetUInt64();
ticket->comment = fields[12].GetCppString();
++count;
bar.step();
m_GMTicketList.push_back(ticket);
} while (result->NextRow());
result = CharacterDatabase.Query("SELECT MAX(guid) from gm_tickets");
if (result)
{
Field *fields = result->Fetch();
m_GMticketid = fields[0].GetUInt64();
}
sLog.outString(">> Loaded %u GM Tickets from the database.", count);
}
void ObjectMgr::AddOrUpdateGMTicket(GM_Ticket &ticket, bool create)
{
if (create)
m_GMTicketList.push_back(&ticket);
_AddOrUpdateGMTicket(ticket);
}
void ObjectMgr::_AddOrUpdateGMTicket(GM_Ticket &ticket)
{
std::string msg(ticket.message), name(ticket.name), comment(ticket.comment);
CharacterDatabase.escape_string(msg);
CharacterDatabase.escape_string(name);
CharacterDatabase.escape_string(comment);
std::ostringstream ss;
ss << "REPLACE INTO gm_tickets (guid, playerGuid, name, message, createtime, map, posX, posY, posZ, timestamp, closed, assignedto, comment) VALUES('";
ss << ticket.guid << "', '";
ss << ticket.playerGuid << "', '";
ss << name << "', '";
ss << msg << "', '" ;
ss << ticket.createtime << "', '";
ss << ticket.map << "', '";
ss << ticket.pos_x << "', '";
ss << ticket.pos_y << "', '";
ss << ticket.pos_z << "', '";
ss << ticket.timestamp << "', '";
ss << ticket.closed << "', '";
ss << ticket.assignedToGM << "', '";
ss << comment << "');";
SQLTransaction trans = CharacterDatabase.BeginTransaction();
trans->Append(ss.str().c_str());
CharacterDatabase.CommitTransaction(trans);
}
void ObjectMgr::RemoveGMTicket(GM_Ticket *ticket, int64 source, bool permanently)
{
for (GmTicketList::iterator i = m_GMTicketList.begin(); i != m_GMTicketList.end(); ++i)
if ((*i)->guid == ticket->guid)
{
if (permanently)
{
CharacterDatabase.PExecute("DELETE FROM gm_tickets WHERE guid = '%u'", ticket->guid);
i = m_GMTicketList.erase(i);
ticket = NULL;
return;
}
(*i)->closed = source;
_AddOrUpdateGMTicket(*(*i));
}
}
void ObjectMgr::RemoveGMTicket(uint64 ticketGuid, int64 source, bool permanently)
{
GM_Ticket *ticket = GetGMTicket(ticketGuid);
ASSERT(ticket);
RemoveGMTicket(ticket, source, permanently);
}
CreatureBaseStats const* ObjectMgr::GetCreatureBaseStats(uint8 level, uint8 unitClass)
{
CreatureBaseStatsMap::const_iterator it = m_creatureBaseStatsMap.find(MAKE_PAIR16(level,unitClass));
src/server/game/Globals/ObjectMgr.h
-43
View File
@@ -337,23 +337,6 @@ enum SkillRangeType
SKILL_RANGE_NONE, // 0..0 always
};
struct GM_Ticket
{
uint64 guid;
uint64 playerGuid;
std::string name;
float pos_x;
float pos_y;
float pos_z;
uint32 map;
std::string message;
uint64 createtime;
uint64 timestamp;
int64 closed; // 0 = Open, -1 = Console, playerGuid = player abandoned ticket, other = GM who closed it.
uint64 assignedToGM;
std::string comment;
};
typedef std::list<GM_Ticket*> GmTicketList;
SkillRangeType GetSkillRangeType(SkillLineEntry const *pSkill, bool racial);
#define MAX_PLAYER_NAME 12 // max allowed by client name length
@@ -713,7 +696,6 @@ class ObjectMgr
void LoadTrainerSpell();
bool AddSpellToTrainer(uint32 entry, uint32 spell, Field *fields, std::set<uint32> *skip_trainers, std::set<uint32> *talentIds);
int LoadReferenceTrainer(uint32 trainer, int32 spell, std::set<uint32> *skip_trainers, std::set<uint32> *talentIds);
void LoadGMTickets();
std::string GeneratePetName(uint32 entry);
uint32 GetBaseXP(uint8 level);
@@ -950,23 +932,6 @@ class ObjectMgr
return SpellClickInfoMapBounds(mSpellClickInfoMap.lower_bound(creature_id),mSpellClickInfoMap.upper_bound(creature_id));
}
GM_Ticket *GetGMTicket(uint64 ticketGuid)
{
for (GmTicketList::const_iterator i = m_GMTicketList.begin(); i != m_GMTicketList.end(); ++i)
if ((*i) && (*i)->guid == ticketGuid)
return (*i);
return NULL;
}
GM_Ticket *GetGMTicketByPlayer(uint64 playerGuid)
{
for (GmTicketList::const_iterator i = m_GMTicketList.begin(); i != m_GMTicketList.end(); ++i)
if ((*i) && (*i)->playerGuid == playerGuid && (*i)->closed == 0)
return (*i);
return NULL;
}
GossipMenusMapBounds GetGossipMenusMapBounds(uint32 uiMenuId) const
{
return GossipMenusMapBounds(m_mGossipMenusMap.lower_bound(uiMenuId),m_mGossipMenusMap.upper_bound(uiMenuId));
@@ -986,13 +951,6 @@ class ObjectMgr
return GossipMenuItemsMapBoundsNonConst(m_mGossipMenuItemsMap.lower_bound(uiMenuId),m_mGossipMenuItemsMap.upper_bound(uiMenuId));
}
void AddOrUpdateGMTicket(GM_Ticket &ticket, bool create = false);
void _AddOrUpdateGMTicket(GM_Ticket &ticket);
void RemoveGMTicket(uint64 ticketGuid, int64 source = -1, bool permanently = false);
void RemoveGMTicket(GM_Ticket *ticket, int64 source = -1, bool permanently = false);
GmTicketList m_GMTicketList;
uint64 GenerateGMTicketId();
// for wintergrasp only
GraveYardMap mGraveYardMap;
@@ -1013,7 +971,6 @@ class ObjectMgr
uint32 m_ItemTextId;
uint32 m_mailid;
uint32 m_hiPetNumber;
uint64 m_GMticketid;
// first free low guid for seelcted guid type
uint32 m_hiCharGuid;
src/server/game/Miscellaneous/Language.h
+1
View File
@@ -869,6 +869,7 @@ enum TrinityStrings
LANG_COMMAND_TICKETLISTCOMMENT = 2023,
LANG_COMMAND_TICKETLISTADDCOMMENT = 2024,
LANG_COMMAND_TICKETLISTAGECREATE = 2025,
LANG_COMMAND_TICKETSHOWESCALATEDLIST = 2026,
// Trinity strings 5000-9999
LANG_COMMAND_FREEZE = 5000,
src/server/game/Server/Protocol/Handlers/TicketHandler.cpp
+190 -36
View File
@@ -22,8 +22,11 @@
#include "WorldPacket.h"
#include "Common.h"
#include "ObjectMgr.h"
#include "TicketMgr.h"
#include "Player.h"
#include "World.h"
#include "WorldSession.h"
#include "Util.h"
void WorldSession::HandleGMTicketCreateOpcode(WorldPacket & recv_data)
{
@@ -33,31 +36,32 @@ void WorldSession::HandleGMTicketCreateOpcode(WorldPacket & recv_data)
return;
}
if (GM_Ticket *ticket = sObjectMgr.GetGMTicketByPlayer(GetPlayer()->GetGUID()))
if (GM_Ticket *ticket = sTicketMgr.GetGMTicketByPlayer(GetPlayer()->GetGUID()))
{
WorldPacket data(SMSG_GMTICKET_CREATE, 4);
data << uint32(1); // 1 - You already have GM ticket
data << uint32(GMTICKET_RESPONSE_FAILURE); // You already have GM ticket
SendPacket(&data);
return;
}
uint32 map;
uint32 map, unk1;
uint8 needResponse; // ignored
float x, y, z;
std::string ticketText, ticketText2;
SendQueryTimeResponse();
WorldPacket data(SMSG_GMTICKET_CREATE, 4);
recv_data >> map;
recv_data >> x;
recv_data >> y;
recv_data >> z;
recv_data >> ticketText;
recv_data >> ticketText2;
recv_data >> unk1; // not sure what this is... replyTo?
recv_data >> needResponse; // always 1/0 -- not sure what retail does with this
GM_Ticket *ticket = new GM_Ticket;
ticket->name = GetPlayer()->GetName();
ticket->guid = sObjectMgr.GenerateGMTicketId();
ticket->guid = sTicketMgr.GenerateGMTicketId();
ticket->playerGuid = GetPlayer()->GetGUID();
ticket->message = ticketText;
ticket->createtime = time(NULL);
@@ -69,27 +73,29 @@ void WorldSession::HandleGMTicketCreateOpcode(WorldPacket & recv_data)
ticket->closed = 0;
ticket->assignedToGM = 0;
ticket->comment = "";
ticket->completed = false;
ticket->escalated = TICKET_UNASSIGNED;
ticket->response = "";
sObjectMgr.AddOrUpdateGMTicket(*ticket, true);
sTicketMgr.AddOrUpdateGMTicket(*ticket, true);
data << uint32(2);
WorldPacket data(SMSG_GMTICKET_CREATE, 4);
data << uint32(GMTICKET_RESPONSE_SUCCESS);
SendPacket(&data);
sWorld.SendGMText(LANG_COMMAND_TICKETNEW, GetPlayer()->GetName(), ticket->guid);
}
void WorldSession::HandleGMTicketUpdateOpcode(WorldPacket & recv_data)
{
WorldPacket data(SMSG_GMTICKET_UPDATETEXT, 4);
std::string message;
recv_data >> message;
GM_Ticket *ticket = sObjectMgr.GetGMTicketByPlayer(GetPlayer()->GetGUID());
GM_Ticket *ticket = sTicketMgr.GetGMTicketByPlayer(GetPlayer()->GetGUID());
if (!ticket)
{
data << uint32(1);
WorldPacket data(SMSG_GMTICKET_UPDATETEXT, 4);
data << uint32(GMTICKET_RESPONSE_FAILURE);
SendPacket(&data);
return;
}
@@ -97,28 +103,28 @@ void WorldSession::HandleGMTicketUpdateOpcode(WorldPacket & recv_data)
ticket->message = message;
ticket->timestamp = time(NULL);
sObjectMgr.AddOrUpdateGMTicket(*ticket);
sTicketMgr.AddOrUpdateGMTicket(*ticket);
data << uint32(2);
WorldPacket data(SMSG_GMTICKET_UPDATETEXT, 4);
data << uint32(GMTICKET_RESPONSE_SUCCESS);
SendPacket(&data);
sWorld.SendGMText(LANG_COMMAND_TICKETUPDATED, GetPlayer()->GetName(), ticket->guid);
}
void WorldSession::HandleGMTicketDeleteOpcode(WorldPacket & /*recv_data*/)
{
GM_Ticket* ticket = sObjectMgr.GetGMTicketByPlayer(GetPlayer()->GetGUID());
GM_Ticket* ticket = sTicketMgr.GetGMTicketByPlayer(GetPlayer()->GetGUID());
if (ticket)
{
WorldPacket data(SMSG_GMTICKET_DELETETICKET, 4);
data << uint32(9);
data << uint32(GMTICKET_RESPONSE_TICKET_DELETED);
SendPacket(&data);
sWorld.SendGMText(LANG_COMMAND_TICKETPLAYERABANDON, GetPlayer()->GetName(), ticket->guid);
sObjectMgr.RemoveGMTicket(ticket, GetPlayer()->GetGUID(), false);
SendGMTicketGetTicket(0x0A, 0);
sTicketMgr.RemoveGMTicket(ticket, GetPlayer()->GetGUID(), false);
SendGMTicketGetTicket(GMTICKET_STATUS_DEFAULT, NULL);
}
}
@@ -126,36 +132,184 @@ void WorldSession::HandleGMTicketGetTicketOpcode(WorldPacket & /*recv_data*/)
{
SendQueryTimeResponse();
GM_Ticket *ticket = sObjectMgr.GetGMTicketByPlayer(GetPlayer()->GetGUID());
if (ticket)
SendGMTicketGetTicket(0x06, ticket->message.c_str());
if (GM_Ticket *ticket = sTicketMgr.GetGMTicketByPlayer(GetPlayer()->GetGUID()))
{
if (ticket->completed)
SendGMTicketResponse(ticket);
else
SendGMTicketGetTicket(GMTICKET_STATUS_HASTEXT, ticket->message.c_str(), ticket);
}
else
SendGMTicketGetTicket(0x0A, 0);
SendGMTicketGetTicket(GMTICKET_STATUS_DEFAULT, NULL);
}
void WorldSession::HandleGMTicketSystemStatusOpcode(WorldPacket & /*recv_data*/)
{
WorldPacket data(SMSG_GMTICKET_SYSTEMSTATUS, 4);
data << uint32(1);
// are we sure this is a uint32? Should ask Zor
data << uint32(sTicketMgr.GetStatus() ? GMTICKET_QUEUE_STATUS_ENABLED : GMTICKET_QUEUE_STATUS_DISABLED);
SendPacket(&data);
}
void WorldSession::SendGMTicketGetTicket(uint32 status, char const* text)
void WorldSession::SendGMTicketGetTicket(uint32 status, char const* text, GM_Ticket *ticket /* = NULL */)
{
int len = text ? strlen(text) : 0;
WorldPacket data(SMSG_GMTICKET_GETTICKET, (4+len+1+4+2+4+4));
WorldPacket data(SMSG_GMTICKET_GETTICKET, (4+4+((status == GMTICKET_STATUS_HASTEXT) ? (len+1+4+4+4+1+1) : 0)));
data << uint32(status); // standard 0x0A, 0x06 if text present
data << uint32(1); // unk flags, if 0, can't edit the ticket
if (status == 6)
data << uint32(1); // g_HasActiveGMTicket -- not a flag
if (status == GMTICKET_STATUS_HASTEXT)
{
data << text; // ticket text
data << uint8(0x7); // ticket category
data << float(0); // tickets in queue?
data << float(0); // if > "tickets in queue" then "We are currently experiencing a high volume of petitions."
data << float(0); // 0 - "Your ticket will be serviced soon", 1 - "Wait time currently unavailable"
data << uint8(0); // if == 2 and next field == 1 then "Your ticket has been escalated"
data << uint8(0); // const
data << uint8(0x7); // ticket category; why is this hardcoded? does it make a diff re: client?
// we've got the easy stuff done by now.
// Now we need to go through the client logic for displaying various levels of ticket load
if (ticket)
{
// get ticketage, but it's stored in seconds so we have to do it in days
float ticketAge = (float)time(NULL) - (float)ticket->timestamp;
ticketAge /= DAY;
data << float(ticketAge); // ticketAge (days)
if (GM_Ticket *oldestTicket = sTicketMgr.GetOldestOpenGMTicket())
{
// get ticketage, but it's stored in seconds so we have to do it in days
float oldestTicketAge = (float)time(NULL) - (float)oldestTicket->timestamp;
oldestTicketAge /= DAY;
data << float(oldestTicketAge);
}
else
data << float(0);
// I am not sure how blizzlike this is, and we don't really have a way to find out
int64 lastChange = int64(sTicketMgr.GetLastChange());
float timeDiff = float(int64(time(NULL)) - lastChange);
timeDiff /= DAY;
data << float(timeDiff);
data << uint8(std::min(ticket->escalated, uint8(TICKET_IN_ESCALATION_QUEUE))); // escalated data
data << uint8(ticket->viewed ? GMTICKET_OPENEDBYGM_STATUS_OPENED : GMTICKET_OPENEDBYGM_STATUS_NOT_OPENED); // whether or not it has been viewed
}
else
{
// we can't actually get any numbers here...
data << float(0);
data << float(0);
data << float(1);
data << uint8(0);
data << uint8(0);
}
}
SendPacket(&data);
}
void WorldSession::SendGMTicketResponse(GM_Ticket *ticket)
{
if (!ticket)
return;
WorldPacket data(SMSG_GMRESPONSE_RECEIVED);
data << uint32(1); // unk? Zor says "hasActiveTicket"
data << uint32(0); // can-edit - always 1 or 0, not flags
data << ticket->message.c_str();
data << ticket->response.c_str();
for (int8 j = 0; j < 3; j++)
data << uint8(0); // 3 null strings
SendPacket(&data);
}
void WorldSession::HandleGMSurveySubmit(WorldPacket& recv_data)
{
uint64 nextSurveyID = sTicketMgr.GetNextSurveyID();
// just put the survey into the database
std::ostringstream ss;
uint32 mainSurvey; // GMSurveyCurrentSurvey.dbc, column 1 (all 9) ref to GMSurveySurveys.dbc
recv_data >> mainSurvey;
ss << "INSERT INTO gm_surveys (player, surveyid, mainSurvey, overall_comment, timestamp) VALUES (";
ss << GetPlayer()->GetGUID() << ", ";
ss << nextSurveyID << ", ";
ss << mainSurvey << ", ";
// sub_survey1, r1, comment1, sub_survey2, r2, comment2, sub_survey3, r3, comment3, sub_survey4, r4, comment4, sub_survey5, r5, comment5, sub_survey6, r6, comment6, sub_survey7, r7, comment7, sub_survey8, r8, comment8, sub_survey9, r9, comment9, sub_survey10, r10, comment10,
for (uint8 i = 0; i < 10; i++)
{
std::ostringstream os;
os << "INSERT INTO gm_subsurveys (surveyid, subsurveyid, rank, comment) VALUES (";
uint32 subSurveyId; // ref to i'th GMSurveySurveys.dbc field (all fields in that dbc point to fields in GMSurveyQuestions.dbc)
recv_data >> subSurveyId;
if(!subSurveyId)
break;
uint8 rank; // probably some sort of ref to GMSurveyAnswers.dbc
std::string comment; // comment ("Usage: GMSurveyAnswerSubmit(question, rank, comment)")
recv_data >> rank;
recv_data >> comment;
os << nextSurveyID << " ";
os << subSurveyId << ", ";
os << rank << ", '";
CharacterDatabase.escape_string(comment);
os << comment << "');";
CharacterDatabase.PExecute(os.str().c_str());
}
std::string comment; // just a guess
recv_data >> comment;
CharacterDatabase.escape_string(comment);
ss << "'" << comment << "', ";
ss << int64(time_t(NULL)) << ");";
CharacterDatabase.PExecute(ss.str().c_str());
}
void WorldSession::HandleReportLag(WorldPacket& recv_data)
{
// just put the lag report into the database...
// can't think of anything else to do with it
uint32 lagType, mapId;
float x, y, z;
recv_data >> lagType;
recv_data >> mapId;
recv_data >> x;
recv_data >> y;
recv_data >> z;
// build and execute query
std::ostringstream os;
os << "INSERT INTO lag_reports (player, lag_type, map, x, y, z) VALUES (";
os << GetPlayer()->GetGUID() << ", ";
os << lagType << ", ";
os << mapId << ", ";
os << x << ", ";
os << y << ", ";
os << z << ");";
CharacterDatabase.Execute(os.str().c_str());
}
void WorldSession::HandleGMResponseResolve(WorldPacket& recvPacket)
{
// empty packet
GM_Ticket* ticket = sTicketMgr.GetGMTicketByPlayer(GetPlayer()->GetGUID());
if (ticket)
{
uint8 getSurvey = 0;
if ((float)rand_chance() < sWorld.getFloatConfig(CONFIG_CHANCE_OF_GM_SURVEY))
getSurvey = 1;
WorldPacket data(SMSG_GMRESPONSE_STATUS_UPDATE, 4);
data << uint8(getSurvey);
SendPacket(&data);
WorldPacket data2(SMSG_GMTICKET_DELETETICKET, 4);
data2 << uint32(GMTICKET_RESPONSE_TICKET_DELETED);
SendPacket(&data2);
sTicketMgr.RemoveGMTicket(ticket, GetPlayer()->GetGUID(), true);
SendGMTicketGetTicket(GMTICKET_STATUS_DEFAULT, NULL);
}
}
src/server/game/Server/Protocol/Opcodes.cpp
+2 -2
View File
@@ -838,7 +838,7 @@ OpcodeHandler opcodeTable[NUM_MSG_TYPES] =
/*0x327*/ { "CMSG_GM_UPDATE_TICKET_STATUS", STATUS_NEVER, &WorldSession::Handle_NULL },
/*0x328*/ { "SMSG_GM_TICKET_STATUS_UPDATE", STATUS_NEVER, &WorldSession::Handle_ServerSide },
/*0x329*/ { "MSG_SET_DUNGEON_DIFFICULTY", STATUS_LOGGEDIN, &WorldSession::HandleSetDungeonDifficultyOpcode},
/*0x32A*/ { "CMSG_GMSURVEY_SUBMIT", STATUS_NEVER, &WorldSession::Handle_NULL },//LOGGEDIN, &WorldSession::HandleGMSurveySubmit },
/*0x32A*/ { "CMSG_GMSURVEY_SUBMIT", STATUS_LOGGEDIN, &WorldSession::HandleGMSurveySubmit },
/*0x32B*/ { "SMSG_UPDATE_INSTANCE_OWNERSHIP", STATUS_NEVER, &WorldSession::Handle_ServerSide },
/*0x32C*/ { "CMSG_IGNORE_KNOCKBACK_CHEAT", STATUS_NEVER, &WorldSession::Handle_NULL },
/*0x32D*/ { "SMSG_CHAT_PLAYER_AMBIGUOUS", STATUS_NEVER, &WorldSession::Handle_ServerSide },
@@ -1292,7 +1292,7 @@ OpcodeHandler opcodeTable[NUM_MSG_TYPES] =
/*0x4ED*/ { "SMSG_TOGGLE_XP_GAIN", STATUS_NEVER, &WorldSession::Handle_ServerSide },
/*0x4EE*/ { "SMSG_GMRESPONSE_DB_ERROR", STATUS_NEVER, &WorldSession::Handle_ServerSide },
/*0x4EF*/ { "SMSG_GMRESPONSE_RECEIVED", STATUS_NEVER, &WorldSession::Handle_ServerSide },
/*0x4F0*/ { "CMSG_GMRESPONSE_RESOLVE", STATUS_NEVER, &WorldSession::Handle_NULL },
/*0x4F0*/ { "CMSG_GMRESPONSE_RESOLVE", STATUS_LOGGEDIN, &WorldSession::HandleGMResponseResolve },
/*0x4F1*/ { "SMSG_GMRESPONSE_STATUS_UPDATE", STATUS_NEVER, &WorldSession::Handle_ServerSide },
/*0x4F2*/ { "UMSG_UNKNOWN_1266", STATUS_NEVER, &WorldSession::Handle_NULL },
/*0x4F3*/ { "UMSG_UNKNOWN_1267", STATUS_NEVER, &WorldSession::Handle_NULL },
src/server/game/Server/WorldSession.h
+7 -3
View File
@@ -50,6 +50,8 @@ class CharacterHandler;
class SpellCastTargets;
struct AreaTableEntry;
struct GM_Ticket;
enum AccountDataType
{
GLOBAL_CONFIG_CACHE = 0, // 0x01 g
@@ -375,9 +377,11 @@ class WorldSession
void HandleGMTicketDeleteOpcode(WorldPacket& recvPacket);
void HandleGMTicketGetTicketOpcode(WorldPacket& recvPacket);
void HandleGMTicketSystemStatusOpcode(WorldPacket& recvPacket);
void SendGMTicketGetTicket(uint32 status, char const* text);
//void HandleGMSurveySubmit(WorldPacket& recvPacket);
void SendGMTicketGetTicket(uint32 status, char const* text, GM_Ticket *ticket = NULL);
void SendGMTicketResponse(GM_Ticket *ticket);
void HandleGMSurveySubmit(WorldPacket& recvPacket);
void HandleReportLag(WorldPacket& recvPacket);
void HandleGMResponseResolve(WorldPacket& recvPacket);
void HandleTogglePvP(WorldPacket& recvPacket);
src/server/game/Tickets/TicketMgr.cpp
+193
View File
@@ -0,0 +1,193 @@
/*
* Copyright (C) 2005-2009 MaNGOS <http://getmangos.com/>
*
* Copyright (C) 2008-2010 Trinity <http://www.trinitycore.org/>
*
* This program is free software; you can redistribute it and/or modify
* it under the terms of the GNU General Public License as published by
* the Free Software Foundation; either version 2 of the License, or
* (at your option) any later version.
*
* This program is distributed in the hope that it will be useful,
* but WITHOUT ANY WARRANTY; without even the implied warranty of
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
* GNU General Public License for more details.
*
* You should have received a copy of the GNU General Public License
* along with this program; if not, write to the Free Software
* Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
*/
#include "Common.h"
#include "DatabaseEnv.h"
#include "SQLStorage.h"
#include "ProgressBar.h"
#include "Log.h"
#include "TicketMgr.h"
#include "WorldPacket.h"
#include "WorldSession.h"
TicketMgr::TicketMgr()
{
m_GMticketid = 0; // this is initialized in LoadGMTickets() but it's best to be safe
m_GMSurveyID = 0;
m_openTickets = 0;
lastChange = time(NULL);
status = true;
}
uint64 TicketMgr::GenerateGMTicketId()
{
return ++m_GMticketid;
}
void TicketMgr::LoadGMTickets()
{
if (!m_GMTicketList.empty())
{
for (GmTicketList::const_iterator itr = m_GMTicketList.begin(); itr != m_GMTicketList.end(); ++itr)
delete *itr;
}
m_GMTicketList.clear();
m_GMticketid = 0;
m_openTickets = 0;
QueryResult_AutoPtr result = CharacterDatabase.Query("SELECT guid, playerGuid, name, message, createtime, map, posX, posY, posZ, timestamp, closed, assignedto, comment, completed, escalated, viewed FROM gm_tickets");
if (!result)
{
barGoLink bar(1);
bar.step();
sLog.outString();
sLog.outString(">> GM Tickets table is empty, no tickets were loaded.");
return;
}
uint16 count = 0;
barGoLink bar ((*result).GetRowCount());
GM_Ticket *ticket;
do
{
Field *fields = result->Fetch();
ticket = new GM_Ticket;
ticket->guid = fields[0].GetUInt64();
ticket->playerGuid = fields[1].GetUInt64();
ticket->name = fields[2].GetCppString();
ticket->message = fields[3].GetCppString();
ticket->createtime = fields[4].GetUInt64();
ticket->map = fields[5].GetUInt32();
ticket->pos_x = fields[6].GetFloat();
ticket->pos_y = fields[7].GetFloat();
ticket->pos_z = fields[8].GetFloat();
ticket->timestamp = fields[9].GetUInt64();
ticket->closed = fields[10].GetUInt64();
if (ticket->closed == 0)
m_openTickets++;
ticket->assignedToGM = fields[11].GetUInt64();
ticket->comment = fields[12].GetCppString();
ticket->completed = fields[13].GetBool();
ticket->escalated = fields[14].GetUInt8();
ticket->viewed = fields[15].GetBool();
++count;
bar.step();
m_GMTicketList.push_back(ticket);
} while (result->NextRow());
result = CharacterDatabase.Query("SELECT MAX(guid) from gm_tickets");
if (result)
{
Field *fields = result->Fetch();
m_GMticketid = fields[0].GetUInt64();
}
sLog.outString(">> Loaded %u GM Tickets from the database.", count);
}
void TicketMgr::LoadGMSurveys()
{
// we don't actually load anything into memory here as there's no reason to
QueryResult_AutoPtr result = CharacterDatabase.Query("SELECT MAX(surveyid) FROM gm_surveys");
if (result)
{
Field *fields = result->Fetch();
m_GMSurveyID = fields[0].GetUInt64();
}
else
m_GMSurveyID = 0;
sLog.outString(">> Loaded GM Survey count from database.");
}
void TicketMgr::AddOrUpdateGMTicket(GM_Ticket &ticket, bool create)
{
if (create)
{
m_GMTicketList.push_back(&ticket);
if (ticket.closed == 0)
m_openTickets++;
}
_AddOrUpdateGMTicket(ticket);
}
void TicketMgr::_AddOrUpdateGMTicket(GM_Ticket &ticket)
{
std::string msg(ticket.message), name(ticket.name), comment(ticket.comment);
CharacterDatabase.escape_string(msg);
CharacterDatabase.escape_string(name);
CharacterDatabase.escape_string(comment);
std::ostringstream ss;
ss << "REPLACE INTO gm_tickets (guid, playerGuid, name, message, createtime, map, posX, posY, posZ, timestamp, closed, assignedto, comment, completed, escalated, viewed) VALUES (";
ss << ticket.guid << ", ";
ss << ticket.playerGuid << ", '";
ss << name << "', '";
ss << msg << "', " ;
ss << ticket.createtime << ", ";
ss << ticket.map << ", ";
ss << ticket.pos_x << ", ";
ss << ticket.pos_y << ", ";
ss << ticket.pos_z << ", ";
ss << ticket.timestamp << ", ";
ss << ticket.closed << ", ";
ss << ticket.assignedToGM << ", '";
ss << comment << "', ";
ss << (ticket.completed ? 1 : 0) << ", ";
ss << ticket.escalated << ", ";
ss << (ticket.viewed ? 1 : 0) << ");";
SQLTransaction trans = CharacterDatabase.BeginTransaction();
trans->Append(ss.str().c_str());
CharacterDatabase.CommitTransaction(trans);
}
void TicketMgr::RemoveGMTicket(GM_Ticket *ticket, int64 source, bool permanently)
{
for (GmTicketList::iterator i = m_GMTicketList.begin(); i != m_GMTicketList.end(); ++i)
if ((*i)->guid == ticket->guid)
{
if (permanently)
{
CharacterDatabase.PExecute("DELETE FROM gm_tickets WHERE guid = '%u'", ticket->guid);
i = m_GMTicketList.erase(i);
ticket = NULL;
return;
}
(*i)->closed = source;
if (source != 0)
m_openTickets--;
_AddOrUpdateGMTicket(*(*i));
}
}
void TicketMgr::RemoveGMTicket(uint64 ticketGuid, int64 source, bool permanently)
{
GM_Ticket *ticket = GetGMTicket(ticketGuid);
ASSERT(ticket); // hmm
RemoveGMTicket(ticket, source, permanently);
}
src/server/game/Tickets/TicketMgr.h
+173
View File
@@ -0,0 +1,173 @@
/*
* Copyright (C) 2008-2010 Trinity <http://www.trinitycore.org/>
*
* This program is free software; you can redistribute it and/or modify
* it under the terms of the GNU General Public License as published by
* the Free Software Foundation; either version 2 of the License, or
* (at your option) any later version.
*
* This program is distributed in the hope that it will be useful,
* but WITHOUT ANY WARRANTY; without even the implied warranty of
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
* GNU General Public License for more details.
*
* You should have received a copy of the GNU General Public License
* along with this program; if not, write to the Free Software
* Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
*/
#ifndef _TICKETMGR_H
#define _TICKETMGR_H
#include <string>
#include <ace/Singleton.h>
#include "Common.h"
#include "DatabaseEnv.h"
#include "SQLStorage.h"
#include "SQLStorageImpl.h"
// from blizzard lua
enum GMTicketSystemStatus
{
GMTICKET_QUEUE_STATUS_DISABLED = -1,
GMTICKET_QUEUE_STATUS_ENABLED = 1,
};
enum GMTicketStatus
{
GMTICKET_STATUS_HASTEXT = 0x06,
GMTICKET_STATUS_DEFAULT = 0x0A,
};
enum GMTicketResponse
{
GMTICKET_RESPONSE_FAILURE = 1,
GMTICKET_RESPONSE_SUCCESS = 2,
GMTICKET_RESPONSE_TICKET_DELETED = 9,
};
// from Blizzard LUA:
// GMTICKET_ASSIGNEDTOGM_STATUS_NOT_ASSIGNED = 0; -- ticket is not currently assigned to a gm
// GMTICKET_ASSIGNEDTOGM_STATUS_ASSIGNED = 1; -- ticket is assigned to a normal gm
// GMTICKET_ASSIGNEDTOGM_STATUS_ESCALATED = 2; -- ticket is in the escalation queue
// 3 is a custom value and should never actually be sent
enum GMTicketEscalationStatus
{
TICKET_UNASSIGNED = 0,
TICKET_ASSIGNED = 1,
TICKET_IN_ESCALATION_QUEUE = 2,
TICKET_ESCALATED_ASSIGNED = 3,
};
// from blizzard lua
enum GMTicketOpenedByGMStatus
{
GMTICKET_OPENEDBYGM_STATUS_NOT_OPENED = 0, // ticket has never been opened by a gm
GMTICKET_OPENEDBYGM_STATUS_OPENED = 1, // ticket has been opened by a gm
};
enum LagReportType
{
LAG_REPORT_TYPE_LOOT = 1,
LAG_REPORT_TYPE_AUCTION_HOUSE = 2,
LAG_REPORT_TYPE_MAIL = 3,
LAG_REPORT_TYPE_CHAT = 4,
LAG_REPORT_TYPE_MOVEMENT = 5,
LAG_REPORT_TYPE_SPELL = 6
};
struct GM_Ticket
{
uint64 guid;
uint64 playerGuid;
std::string name;
float pos_x;
float pos_y;
float pos_z;
uint32 map;
std::string message;
uint64 createtime;
uint64 timestamp;
int64 closed; // 0 = Open, -1 = Console, playerGuid = player abandoned ticket, other = GM who closed it.
uint64 assignedToGM;
std::string comment;
bool completed;
uint8 escalated;
bool viewed;
std::string response;
};
typedef std::list<GM_Ticket*> GmTicketList;
class TicketMgr
{
TicketMgr();
friend class ACE_Singleton<TicketMgr, ACE_Null_Mutex>;
public:
void LoadGMTickets();
void LoadGMSurveys();
GM_Ticket *GetGMTicket(uint64 ticketGuid)
{
for (GmTicketList::const_iterator i = m_GMTicketList.begin(); i != m_GMTicketList.end(); ++i)
if ((*i) && (*i)->guid == ticketGuid)
return (*i);
return NULL;
}
GM_Ticket *GetGMTicketByPlayer(uint64 playerGuid)
{
for (GmTicketList::const_iterator i = m_GMTicketList.begin(); i != m_GMTicketList.end(); ++i)
if ((*i) && (*i)->playerGuid == playerGuid && (*i)->closed == 0)
return (*i);
return NULL;
}
void AddOrUpdateGMTicket(GM_Ticket &ticket, bool create = false);
void _AddOrUpdateGMTicket(GM_Ticket &ticket);
void RemoveGMTicket(uint64 ticketGuid, int64 source = -1, bool permanently = false);
void RemoveGMTicket(GM_Ticket *ticket, int64 source = -1, bool permanently = false);
uint64 GenerateGMTicketId();
bool GetStatus() const { return status; }
void SetStatus(bool newStatus) { status = newStatus; }
uint64 GetOpenTicketCount() { return m_openTickets; }
uint64 GetNextSurveyID()
{
return ++m_GMSurveyID;
}
GM_Ticket *GetOldestOpenGMTicket()
{
for (GmTicketList::const_iterator i = m_GMTicketList.begin(); i != m_GMTicketList.end(); ++i)
if ((*i) && (*i)->closed == 0 && !(*i)->completed)
return (*i);
return NULL;
}
time_t GetLastChange()
{
return lastChange;
}
void UpdateLastChange()
{
lastChange = time(NULL);
}
GmTicketList m_GMTicketList;
protected:
uint64 m_GMticketid;
uint64 m_GMSurveyID;
bool status;
uint64 m_openTickets;
uint32 m_gmCount;
time_t lastChange;
};
#define sTicketMgr (*ACE_Singleton<TicketMgr, ACE_Null_Mutex>::instance())
#endif // _TICKETMGR_H
src/server/game/World/World.cpp
+6 -1
View File
@@ -39,6 +39,7 @@
#include "AchievementMgr.h"
#include "AuctionHouseMgr.h"
#include "ObjectMgr.h"
#include "TicketMgr.h"
#include "CreatureEventAIMgr.h"
#include "SpellMgr.h"
#include "Chat.h"
@@ -886,6 +887,7 @@ void World::LoadConfigSettings(bool reload)
m_bool_configs[CONFIG_ALLOW_GM_FRIEND] = sConfig.GetBoolDefault("GM.AllowFriend", false);
m_bool_configs[CONFIG_GM_LOWER_SECURITY] = sConfig.GetBoolDefault("GM.LowerSecurity", false);
m_bool_configs[CONFIG_GM_ALLOW_ACHIEVEMENT_GAINS] = sConfig.GetBoolDefault("GM.AllowAchievementGain", true);
m_float_configs[CONFIG_CHANCE_OF_GM_SURVEY] = sConfig.GetFloatDefault("GM.TicketSystem.ChanceOfGMSurvey", 50.0f);
m_int_configs[CONFIG_GROUP_VISIBILITY] = sConfig.GetIntDefault("Visibility.GroupMode", 1);
@@ -1566,7 +1568,10 @@ void World::SetInitialWorldSettings()
sConditionMgr.LoadConditions();
sLog.outString("Loading GM tickets...");
sObjectMgr.LoadGMTickets();
sTicketMgr.LoadGMTickets();
sLog.outString("Loading GM surveys...");
sTicketMgr.LoadGMSurveys();
sLog.outString("Loading client addons...");
sAddonMgr.LoadFromDB();
src/server/game/World/World.h
+1
View File
@@ -177,6 +177,7 @@ enum WorldFloatConfigs
CONFIG_CREATURE_FAMILY_FLEE_ASSISTANCE_RADIUS,
CONFIG_CREATURE_FAMILY_ASSISTANCE_RADIUS,
CONFIG_THREAT_RADIUS,
CONFIG_CHANCE_OF_GM_SURVEY,
FLOAT_CONFIG_VALUE_COUNT
};
src/server/worldserver/worldserver.conf.dist
+6
View File
@@ -1354,6 +1354,11 @@ AllowPlayerCommands = 1
# Default: 1 (enable)
# 0 (disable)
#
# GM.TicketSystem.ChanceOfGMSurvey
# Chance of sending a GM survey with every ticket completion.
# Default: 50
# 0 (disables surveys)
#
###############################################################################
GM.LoginState = 2
@@ -1369,6 +1374,7 @@ GM.AllowInvite = 0
GM.AllowFriend = 0
GM.LowerSecurity = 0
GM.AllowAchievementGain = 1
GM.TicketSystem.ChanceOfGMSurvey = 50
###############################################################################
# VISIBILITY AND RADIUSES